GotextbooksReviews of gotextbooks.com

DO NOT sell your books to this company. They take your book back after giving you a cash amount you will receive and then you receive an email the quality is bad and they aren’t giving you the money. If you want the book back you have to pay for them to return it to you. It’s ridiculous. The book I returned was perfectly good or I never would have sent it. Yes, I read the FAQ and policies. Beware!

Horrible. This “company” is a complete scam. DONT EVER SELL YOUR TEXTBOOKS TO THEM!!

My daughter ordered (used) books from Chegg in Aug. 2024. The books were a bit worn but acceptable. We saved the Gotextbooks info included with the books so we could sell them back after the semester ended. (Chegg does not buy them back). In December we tried selling 2 books back. One book was not on the Gotextbooks buy back list. The other one was, so we sent it to Gotextbooks. It was rejected for having cover, page and moisture damage. Was told we could pay to have the book returned or they would destroy it. I thought it was damaged during shipping so I paid to have the book returned to see what happened to it. The book was in the same condition that it was in Aug when we received it from Chegg. Shouldn't have wasted our time and money. A book that was good enough for Chegg to sell wasn't good enough for Gotextbooks to buy back. The buyback price quoted was also less than half the amount we paid which is fine but then they want the book to be in excellent condition. ??? Avoid aggravation and just sell your books directly to other students online or on campus. Not interested in doing business with either company going forward.

So far, this company received my textbooks 7 business days ago. They explain on there website it takes 5 business days to process order, once received. After contacting them, the explained that it will take an additional 7 business days, totaling 14 business days to even give me an answer of how long it will take. If you’re looking to send you books in and are not willing to wait an unreasonable amount of time, I’d go back to your school to sell back the books for maybe a lesser amount. This is very unfortunate and they don’t really give a helping hand. They kept explaining thought it would take five business days to process order, and yesterday I was told that it would be done by the end of the business day. Today, I’m being told that it’s going to take an additional 7 business days to be able to locate my order. What a shame.

I sent my 3 textbooks to GoTextbooks, and received a confirmation of processed in January. But, it is April now, and I still have not received the check.

They are liars and scammers. I sent in a brand new nursing book I even took pictures in case they tried to pull this on me. Almost two weeks later they send me an email stating that my book has water damage! The book was brand new. DO NOT SEND YOUR BOOKS HERE.

Sent a near perfect book (no writing, a few wrinkled pages.) Chose "used" for the condition because of the wrinkled pages when getting a quote. Was quoted $25+. Got an email saying they received it and I would be getting $0. No mention of them sending it back or why it was rejected. Sent an email to customer service but I have little hope. PROBABLY A SCAM. Update: I immediately filed a report with BBB which I suspect is the only reason they got back to me. Have emailed me pictures of my book (although I already knew the damage it had- that's why I chose "used" as the category when the process started). Have promised to ship it back to me at their expense. Will be waiting. Apparently unless your book is PERFECT, no matter what condition category you choose, they will "reject" it, give you $0, then keep it and resell it anyway. Beware. Update: Shipped it back to me FILTHY and with a 3 x 8 inch label on it that I can't remove without damaging. Therefore basically eliminating any chance I have of reselling. Bull***t company.

They quoted me $50 for a $177 Earth Science textbook in perfect condition. I was finished with it so I sent it in and while I was awaiting a payment confirmation e-mail I was surprised when I opened their email and learned they were now giving me nothing, no explanation. After many email exchanges, and photos of "water-damage" that I can't even discern, nor did it exist when I sent them the book, I requested the book back and now, all of the sudden, they offer me $15!!! If that's not suspicious enough, their customer support person, Melissa, extremely unprofessionally engages me in a petty, back-and-forth e-mail argument that's gone on for the better part of a month until finally I just ended up just blocking them and filing a complaint with the BBB. I sent them a postage-paid self addressed package but still haven't received my book nor a check. This is quite literally a racket and I'm considering consulting an attorney. I know I can't be the only one they've done this to.