Kawaii World StoreReviews of gotamochi.com

No wonder, Kawaii World Store has the best products. I am a BTS fan and I ordered so many cute products from here. Yay!!

They do not review or answer emails, cancel option is not real it goes to an unmonitored email. Even the owner consoleskinshops does not respond.

As a BTS fan, I ordered a phone cover representing the BTS band. It looks phenomenal. WOAH!!

I love everything about plushies and saw this amazing collection on Kawaii World Store. It is a great addition to my collection of soft toys. The quality is really good.

I made an order in February and 2 months later, still nothing received. Annie Chung responded to my 1st email giving me a tracking number but the status is still in transit. They charged my credit card and no service for a refund.

I ordered 2 pairs of slippers with a squirrel on them. When I finally received my order 5 weeks later they were not what I ordered. Also hedgehogs holding a star in brown versus tan squirrels with orange acorn. Quality not what picture showed. No return info. So now I have sent email and at their mercy for follow up. Also ordered a size 7. These have 2 1/2 inches behind my foot when I tried on. Put back in bag and I am so extremely disgusted !!!!!!!!!!!!!! They cashed in my order immediately now here I am with another product not even what I ordered .

Loved my set. The shipping in total was 1 month and 1 week long. Longer than amazon prime but there is nothing on amazon as cute as Gotamochi website. My purchase was worth the wait. When I had any doubts or questions, Annie Chung was the most helpful and pleasant person to communicate with. She answered my emails very quickly . The tracking information never updated so I didn’t know it was close until it was on my doorstep but it was a pleasant surprise. I will gladly buy from them again despite the shipping time.

The item I first purchased was lost in transit so Miss Annie was kind enough to send me a replacement. The replacement had some issues as well but Miss Annie kept trying to resolve it and finally I received my purchase. The customer service and communication with me was excellent.