gosund.comReviews of gosund.store

Ordered some switches on a sale they were having. Five days later I'd not heard anything about shipping, so I went online...spoke to someone on their chat system who said it had been shipped but the status had not been updated because of the weekend. Two days later, still no update so I inquire, and now get told they are backlogged servicing orders and they will contact me when it ships...but gave no clue as to when that might be. At least they refunded quickly when I asked to cancel the order.

I purchased two Gosund RGB bulbs via Amazon (Who now no longer seem to sell them?) about 2 years ago. Today I got a new hub and as such changed my network password, and had to reconnect all my smart devices. I had no problems at all with my 'Amazon Echo', My 'Eufy Security Camera' or my various 'Tapo Smart Sockets'. No matter what I tried, I could not get the Gosund RGB Bulbs to connect using updated network settings. I downloaded the latest software etc, and still no luck. I remember it being a bit of a nightmare trying to set them up in the first place, so today they go in the bin and I have ordered 'Tapo' ones instead. Setting up smart devices should not be this painful or time consuming... PS: I am an IT Specialist, so it's not a case of my not knowing what I am doing.

Gosund smart light bulbs do not live up to their 18 year guarentee nor is the company able to make good on their guarentee. The smart bulbs only last about 2-3 months with normal use. The CSRs did replace them during the first year, but every single replacement failed within 2-3 months. They replaced them all again and again they ALL failed in the same time frame. 12 months and 16 failed bulbs later, they say it is outside the warrantee period and there is nothing they can do to help unless I buy more bulbs. Right, like I would buy their smart bulbs after 100% failure! The bottom line, Their smart bulbs are complete trash, the Gosund guarantee is worthless. I hope this is the reason Gosund was kicked off Amazon.

Absolute rubbish! Very fiddly and awkward to connect to the Gosung app ( took all morning) and after a while had reinstall two of the plugs, impossible to connect to Alexa

These products are garbage. They are cheaply made. The customer service is a joke, they don't even attempt to trouble shoot any issues. My electrician recommended the Gosund Smart Switches, and installed them. I'm having them all taken out and replaced with Lutrons. I'd rather spend extra and get the features I need, i.e. Sunrise and Sunset automatically as the time changes thru out the year. Having to go in and manually adjust the timers to fit the time zones is old technology. There's better on the market. Spend few more $$ and get something much more reliable.

Strip lights are absolutely fantastic, work a dream, went back and got 2 more. Affordable, easy to set up (my nan could manage it!) and the app is straight forward and easy to use :) Not a bad word to say, very impressed

Ordered the 5M GOSUND LED WiFi light string integrated Alexa LED Strip Lights, With Colour Changing 5050 RGB Smart App and Voice Control,Sync to Music. I have to say they’re absolutely brilliant! The lights are integrated with our Alexa, who turns them on and off. The LED lights are So bright & the millions of colours available is Astounding!! Our Kids love it! And it brings our kitchen to life. So easy to install also. Definitely be ordering from GOSUND again. Their products are really well made & work straight away without any complications. Thank you.

Purchased 4 smart plugs, a little fiddly to install, but once I’d sussed it they work great. I even got sent a free streetlight works well behind the TV. Would deifinely buy more Ian