GoSunReviews of gosun.co

Response from GoSunAug 5, 2025

Thank you for your honest feedback regarding your solar cooker. We understand that the smaller size can be limiting, especially when you're hoping to cook more than just hot dogs or breadsticks. We truly appreciate you giving it a try and sharing your experience with us. If you're interested, we’d love to help you upgrade to one of our larger solar ovens that offer much more cooking capacity and versatility. Just let us know via email, and we’ll be happy to provide you with an exclusive discount towards a bigger unit that better fits your needs. You can explore our range of larger solar ovens here: https://gosun.co/pages/solar-ovens. Thank you again for your support. We’re here to help you get the most out of your solar cooking experience!

Response from GoSunAug 6, 2025

Thank you very much for bringing this to our attention. We sincerely apologize for the inconvenience and confusion you’ve encountered regarding the missing power cord from your recent order. We fully understand your frustration, and we deeply regret the lack of timely and accurate follow-up on our part. To address this, we have reached out to you via Support Ticket #172338 with further information and assistance. At your earliest convenience, please check your email (including your spam or junk folders) for our message. We are here to ensure this matter is resolved to your satisfaction and would be grateful if you could let us know if there is anything further we can do to assist. Thank you again for your patience and understanding. We truly value your support.

Response from GoSunAug 6, 2025

I am truly sorry for the delay in responding to your messages. I completely understand how frustrating and disappointing this experience has been, and you have every right to feel upset. You should not have had to go through so much effort just to get support. We want to assure you that we are now actively addressing your concern under Support Ticket O172507. We are processing the correct replacement tube for your solar oven, and you will receive a follow-up email with the tracking information as soon as it ships. We sincerely apologize for the delay and lack of communication, and we are committed to making this right. Thank you for your patience and for giving us the opportunity to resolve this properly. Please don’t hesitate to reach out if there is anything more we can do to assist you.

Response from GoSunAug 6, 2025

We sincerely apologize for the delay in response and for the frustration this situation has caused you. We understand how disappointing it is to receive a damaged shipment and then feel left without proper follow-up. We want to assure you that we have been communicating with you through Support Ticket #171713. If you could kindly check your email inbox (and spam/junk folder just in case), you should see our previous message regarding the next steps. If you still need further assistance or have not received our reply, please let us know right away. We are here to make this right and ensure your issue is resolved. Thank you for your patience and understanding.

Response from GoSunAug 5, 2025

We wanted to reach out personally regarding your recent concerns about the missing battery for your 900 Cooler. We attempted to contact you by phone earlier today, but the call went to voicemail, so we are following up via email to ensure you receive this important update. First and foremost, we sincerely apologize for the delays and the frustration this situation has caused you. You should not have had to wait for this issue to be resolved, and we completely understand your disappointment—especially after spending $900 on a product where a critical component was missing. To resolve this, we have processed a shipment for the missing battery, and it is now on its way to you. The tracking information has been included in the email we just sent you for your reference. We genuinely appreciate your patience, and we want to assure you this was never about questioning your honesty. Your feedback has highlighted gaps in our process, and we are working internally to ensure situations like this are handled more promptly in the future. Please feel free to reply onn our email or call us directly if you have any further questions or concerns. We will make sure you are taken care of. Thank you again for giving us the chance to make this right.