GoSunReviews of gosun.co

No customer service response at all. The pan doesn't fit all the way into the tube (the one that is both electric and solar), because it's too long. So it doesn't seal and heat leaks out. I tried to get it to fit but instead it cracked the tube on the far end. I tried to contact customer service several times and ZERO response. Frustrating. I will not buy again nor recommend.

As other reviews have mentioned, the EV solar charger is does not work. It’s like buying an Apple 1 computer, when you thought you were getting a 2026 Apple Mac. The product is not ready for main stream consumer use. At best it will suit a solar enthusiast, who like to play with solar charging hardware. It is very heavy, had poor aerodynamics, the external battery is disappointing, and it won’t charge your car, as most level 1 12Amp chargers draw 1,360w, the EV charger barely produces 900w in full sun at mid day, so you drain the power station pretty quickly. Then it shuts down, so you are done. I have an F150 lightning, and on my best day, I got maybe 2.7kW of power out of it. Very poor. I have being playing with an additional battery connected to the power station, and doubling the solar input, and it now starts to charge, but very weather dependent. It’s just not good enough, and frankly GOSUN is a very dishonest company.

GoSun Inc. engaged in deceptive marketing, material alteration of product specifications post-purchase, and a violation of their published refund policies. In Sept. 2024 I placed a $100 deposit for GoSun’s Solar EV Charger based on promotional claims that it fits "any EV," was "lightweight" and "easy to take on & off," and that "everything you need is stowed in an aerodynamic package." I paid the balance in full in Nov. 2025. Upon delivery in Aug. 2026, I found all these claims to be false. It is too heavy to safely handle, requires a heavy-duty roof rack that exceeds my car’s roof load capacity, has a large unadvertised battery pack that occupies a passenger seat, and requires power cables routed through the rear hatch that pose an unadvertised water-intrusion risk to my car. When I contacted GoSun to request a refund for the completely unopened product, they denied my request in writing, stating: "The EV Solar Charger was offered as a crowdfunded product, and the contribution was non-refundable." This claim is patently false and violates GoSun's own terms: Per official GoSun Refund Policy, "$50 and $100 deposits are refundable at any time, no time limit." The product page states the EV Solar Charger has a "100% Fully Refundable Deposit – Risk Free Reservation." GoSun cannot force a consumer to keep a materially-altered product that compromises vehicle safety. Because GoSun delivered a product that is significantly and materially different from what was advertised, and never informed me of these changes before delivery, standard return windows do not apply. Yet GoSun refused a return. When I wrote them a 2nd time, they again attempted to use deceptive corporate policies and crowdfunding nomenclature to bypass fundamental consumer protection standards and credit card merchant rules. 1. GoSun explicitly admits that their 30-day return window closes "30 days after you pay, well before your unit is shipped". A consumer cannot legally be bound to a return window that expires before they receive physical possession of the goods. Because the product delivered was materially altered, the date of physical delivery is the only legally valid baseline. 2. GoSun openly admits in their response that "the battery configuration was changed so that the power station would be stored inside the vehicle rather than being integrated into the rooftop housing." This is a textbook definition of Material Breach of Contract. I agreed to buy a product advertised as a fully-integrated, aerodynamic rooftop package. I did not agree to buy a bulky 130 lb system that forces an unadvertised battery pack into my passenger cabin, occupies seat space, and creates a water-intrusion risk via loose power cables. 3. GoSun claims that because I confirmed my shipping address, I accepted the product modifications. Confirming a delivery address is a logistical necessity to receive an order; it does not constitute a legally binding waiver of my consumer rights or acceptance of degraded, unsafe product modifications. GoSun acknowledges they changed the product specs post-purchase. Because the finalized product does not conform to the promotional material upon which my buying decision was made, and because they did not inform me of these changes until it was too late, GoSun is obligated to accept the return of this completely unopened merchandise, but they refuse. Do not buy GoSun's Solar EV Charger. ETA: GoSun in its response is engaging in more corporate obfuscation. This is a clear case of bait-and-switch. The Solar EV Charger is NOT USABLE with my car. It's regrettable that my only recourse now is to submit 1-star reviews. GoSun offered no refund, no store credit, nothing. This is a shady company that should be avoided. 2nd edit: WRT GoSun's argument that crowdfunding is exempt from returns: I didn't just pledge money to back a generic campaign; I finalized a purchase in 2025. Once a company moves a product to final billing and specifies that it's built to fit "any EV," a binding commercial sales contract is formed. Under the law, minor changes (like using a different brand of solar cell or latch) are acceptable in crowdfunding. But a major material alteration destroys the original purpose of the transaction. Forcing me to accept an external, heavy, unannounced battery that must sit inside my compact car completely changes the safety, storage & utility profile of the product. The FTC Mail & Telephone Order Merchandise Rule states that if a merchant makes a material change to a pre-ordered product, or delays shipping significantly, they must obtain the consumer's consent to the changes or offer a full refund. GoSun gave me no such advance notice. Therefore, standard return windows do not apply.

The products are high quality. Unfortunately, when you have an issue, the customer service is extremely poor.

I recently received an EV Solar Charger that I ordered through GoSun a long time ago. After a year of missed deadlines, and having what was promised - a unit that would sit on top of my car with solar panels that would generate power for charging my car - the project morphed into something signficantly different. A few months ago, they announced that the device would require a secondary device that would have to be wired into the car to charge it. Ultimately, I ended up with a 40+ pound UPS device in my trunk and the solar panels on the roof when it arrived almost a year later than promised. That was all bad enough, but the worst part is that the device does not work as promised, and there are some glaring design flaws that even I could see before I even attempted to use the device. I would steer clear of this device. It doesn't work as advertised; in fact, it doesn't work at all. A big disappointment. I had hoped for something innovative that would enable me to charge my car - at least a little bit - each day. What I received was a not-ready-for-primetime device that does not work. A total waste of money. ADDITION: They replied to my review with a "we're really sorry" email and encouraged me to reach out, which I have been doing repeatedly for weeks. They are no help, and the response was gratuitous. Unless/until they create a product that works, no one should buy this. It remains a waste of money.

The gosun fusion tubing replacement when I mostly needed

I stumbled upon GoSun while searching for a new pair of sunglasses, and I must say, I was pleasantly surprised. The website was sleek and easy to navigate, with a clean layout that made finding what I wanted a breeze. The product I chose was exactly what I was looking for, and the quality was outstanding. The shipping was fast, and the package arrived in perfect condition. I was thrilled with my purchase and will definitely be back for more. The customer service was top-notch, answering all my questions promptly. Overall, a fantastic experience that exceeded my expectations.

Waited over 1 year for their EV solar. They collect $3399 + $100 pre-order and never delivered. Very fake and motivating advertisers to come off like a quality company. Filled with empty promises and deep waters of non- fulfillment. *NO REFUNDS & NO PRODUCT*