nc
Replacement tube for Sport exploded after only a few uses
Had to buy a replacement tube for GoSun Sport solar oven Feb. 2025. I've detailed that already, I did ultimately receive the tube. Less than a year later the replacement tube exploded while I was sliding a tray out with hot Thanksgiving dinner... Good thing the bottom blew out away from me, as those glass chunks could've caused serious injury. I've only used this tube a few times, doing nothing out of the ordinary. The replacement tube was not of the quality of the original, which lasted for years and I'd probably still have if I wasn't stupid about trying to retrieve a scrubby pad that detached and got stuck at the bottom of the tube... That tube just cracked, I first knew it from white color within the glass, but this replacement exploded during normal use and it was scary. An exploding glass oven could really hurt someone. Thank you for your response and help, it's good to communicate with a human instead of Ai. I was told to contact GoSun in a month or two because the Sport replacement tubes are sold out, but your website/Ai chatbox claims that they're available now. I admit that I'm worried GoSun might not be around much longer if you read the financial stuff... I'll pull this immediately if I'm wrong. Thank you for your help.
Response from GoSunDec 1, 2025
Thank you for sharing this — and we’re very relieved you weren’t hurt. This should never happen, and we’re truly sorry for the experience. Our tubes are built to handle high heat, so this is extremely rare. Please contact our support team with your order details and any photos, and we’ll make it right and investigate what went wrong. We appreciate you bringing this to our attention.



