Go Store ItReviews of gostoreit.com

The Northside Storage Lakeview location has always been my favorite when moving back from out of state. Its clean, secure,friendly and helpful- Especially their Manager Diane. She's been there a long time and knows the place like a book and runs it efficiently and smoothly. Never had a problem there , especially because of Diane the most helpful manager ever and a delight to encounter. Thank you for all your help Ms. Diane!

MOVE OUT...... THIS NEW MANAGEMENT COMPANY IS FULL OF IT!!!!! I WILL NEVER REFER THEM NOR RENT FROM THEM AGAIN. THEY ARE ALL ABOUT THE MONEY NOT THEIR CUSTOMERS. FIRST, THERE'S A THOUSAND NUMBERS TO CALL FOR ONE FACILITY. THEY ARE UNPROFESSIONAL! WHEN THEY TOOK OVER, I RECEIVED AN EMAIL OF MY NEXT BILL, (LIKE I USUALLY DO). THEY TOOK OUT OF MY BANK ACCOUNT MORE MONEY THAN WHAT THE EMAIL STATED. I WAS TOLD THAT THE EXTRA WITHDRAW WAS FOR INSURANCE. THIS WAS NOT MENTIONED IN THE EMAIL. THE THING IS, I HAVE RENTERS INSURANCE AND COULD HAVE USED IT TOWARDS THE BILL IF I HAD BEEN ASKED FIRST. NEXT, I'M PLANNING TO MOVE OUT. I WOULD LIKE TO MOVE OUT ON 9/13/25, AND ASKED IF THEY WOULD PRORATE THE SEPTEMBER BILL. "NO", I WAS TOLD, "THAT I WOULD HAVE TO PAY FOR THE FULL MONTH"; HOWEVER, "I COULD STILL MOVE OUT ON 9/13"???? WHAT PERSON IN THEIR RIGHT MIND IS GOING TO PAY FOR A WHOLE MONTH WHEN MOVING OUT IN TE MIDDLE OF THE MONTH? THEY NEED MONEY THAT BAD TO WHERE THEY COULD NOT ACCOMMODATE A CUSTOMER WHO'S BEEN THERE 7 MONTHS. THEY DO NT VALUE THEIR CUSTOMERS ONLY MONEY!!!!! RUN............

Go store it in Bradenton sucks ass! They went from $82 to $125 in two months. Mind you, you're required to buy insurance from them that does not reflect this fee. There's never anyone there for help and they lock up the carts.

There is noone to help with questions about the major price hike. Each customer manager here little Rock gives you three different prices and they won't provide you with a contract showing you billing. I was with Snapbox then they took over and my unit price jump up $100.00 without notification

Just received my 40% increase notice in the mail. Spoke to two different agents, one local, one corporate, who were both lovely and patient despite my irritated tone. They both offered a 'discount' which was still an increase, and the first month after the increase would still be at the 40% inflated rent, then adjusted to the 'discounted' price, with no promise of being able to keep the adjusted rate moving forward. 25-30% of units are vacant, maybe because they run a scam rate and bait and switch to a higher rate once you've signed a contract. Deceptive business practices, horrible facilities management. One elevator broken since moving in, the other has an expired inspection (2 years expired) and disintegrating flooring. No easy way to email or call corporate headquarters from their website, had to specifically search for corporate contact info. DO NOT RECOMMEND.

This is the most unprofessional company I have ever encountered. First thing was it asked me on the online application as to what day I wanted to move in and I have given them the date , but I received a message stating that if I did not pay for the reservation in 3 days that they would not be able to honor my reservation. Well in paying for it within those 3 days they turn around and said that the day I paid for the unit is the day I would have to make a payment every month. When I saw that I tried several different numbers to try to contact someone and could not get a hold of anyone. They do not have a 800 number to be able to rectify the situation. I called different numbers from the website that were from other states and still could not get a hold of someone. Absolutely ridiculous. They practically made $35 off me because of the Admin fee that was less than 24 hours of paying for the rented unit , when they did not do anything. I would tell anyone not to rent from them because if you ever run into a problem you would not be able to talk to someone to resolve any issues that you may have . I have never dealt with a company that you could not get a hold of anyone. Don’t waste your money, time , and energy. Completely unprofessional. The $35 Admin Fee for doing nothing within 24hours of trying to get a hold of someone did it for me to cancel the storage unit I was trying to rent out.

I had been a customer with go store it (the facility on Bishop Rd in Richmond, Virginia) for over a year with no problems and then in the middle of a move to a new apartment someone broke into my unit and cleared it completely out! Management informed me that there was no insurance on my unit which was news to me as I was under the impression that I had insurance on my unit ever since I for at moved into it. Also In that massive storage facility there was only 1 security camera on each floor and that was pointed at the elevators so there was no footage at the time (due to me not knowing when the break in had occurred) that helped us and the site manager and the officer came to the conclusion I was lying and I was charged with filing a false report. Later I found out who had done it and that some of my things were transferred to another unit on the same floor. Most of the valuables that had been stored in my storage unit had been stolen And due to the officer not replying to me after repeated attempts to contact her I want some of my personal belongings being sold on Facebook market and could do nothing about it (well legally and I wanted to handle it the right way) and the things still on site has been all but destroyed. Needless to say they are full of shit when they say they have the premises secured with state of the art cameras. If they did we would have seen right away my unit being cut into and emptied out. Instead, I had to face the in dignity of going to a jail and being processed then having to pay out-of-pocket for a lawyer to go defend myself and to add insult to injury i Received a letter from ghost storage about four days after I was in court dealing with this issue that stated basically that they were not responsible for any of my personal items that were stored at one of their facilities. Now almost $1000 later and basically half of my life stolen I tell you these go store it places don’t give a shit about the security of your items and they don’t have the proper cameras on site they claim to. Find another business to take your storage to!!

I originally move my camper to Go-Store-It (GST) on Rawlinson Road in Rock Hill, SC. They had a great rate and gave me a month free. Three months later, GST raised the rate by 30%. I needed to store the camper, so I agreed to the rate increase. Due to work, we did not use the camper for 3-4 months. I went to check on the camper and someone stole the spare tire off the camper from this "secure" location. GST takes no responsibility. Please do not assume your possessions are secure at this location. I immediately moved my camper to a different location. You can call into the Call Center. Duvau is the call center manager. These folks talk a game... you will get no where with them. Your only option is to file a small claims on them. This lady is awful.... Sure she is nice in her personal life, but not good in this business, except she makes GST $$$$.