Go Store ItReviews of gostoreit.com

This is no longer Chicago Northside storage. This is Go Store It. Do not use this company. They doubled my storage rent within 40 days of taking over the facility raiding the rent 2x w/o notice. They did not put a bathroom in on the rear side. The best thing about this location is the onsite staff. They are wonderful. However, Customer Service and this company itself are terrible. They have huge fees and will put a lien on your belongings after 1 month late. It feels like entrapment and a total bait and switch. Nothing has justified them doubling the rents without making the facility any better. They blame it on market prices, but they have the ability to bring it down if you threatened to leave. They’re clearly autonomous over this. These are the same reviews that they have on yelp and trust pilot. They have 2.2 stars online for a reason. Do not trust them. They are horrible.

It was easy to secure a storage unit online. Access to the entrance of the facility can be very difficult. Only one way in or out. Condition of the unit is marginal, but at the time I had already secured the unit prior to moving south. I also checked all pricing. This units pricing was inline with other facilities but looked clean and was closer to my location than the others. The condition of the door latch also not the greatest. Obvious that locks had been cut off many times. Not at all easy to maneuver around within the facility, especially if someone else is in their unit on the main thoroughfare. Moved in November 2025. Rent is due on the 23rd of the month but they take it from my account on the 11th each month. Just received notice today, January 24th, 2026, that my monthly rent is more than doubling with my February payment : "We are sending this notice to inform you that your rental rate on unit XXXX is increasing from $59.00 to $121.00. This letter serves as your thirty (30) day notice for the rate change. Your rent payment due on 2/23/2026 will reflect the new rate. Your business is important to us. Due to operational costs associated with providing you the best possible self-storage experience, we are instituting the minimum rate increase needed to meet the financial demands of our storage facility. We are excited to utilize this opportunity to make further improvements to the property and to your overall experience with us. We appreciate you and your business, and we look forward to continuing our relationship with you." Would love to know how they can justify a 105% increase. Not recommended. Wish I had read all of the reviews at the different sites before deciding on this one. The fast rate increases have been experienced by others as well. I did respond to their email with no answer as of yet.

I rented a storage unit on 11/09/2025 and within 2 months, after finally cleaning out the unit that was handed over to us dirty and full of cobwebs and bugs and still without a working light, they sent me an email 01/09/2026 that is only 2 months after we finally paid to rent truck after truck, paid their admin fees only to get an email saying that the rent from $112 a month is changing to $297 ?!!!! this is atrocious and unethical. I checked the website and they are still renting new clients for $111 a month specials with plenty of available units. Yet somehow they are saying there is higher demand for the units so hence the price increase !!!! stay away from these scammers. I now have to rent another truck and remove all my stuff after only 2 months of renting. I wanted a long term rental space and rented a unit from ample storage for 3 years without a change in rental fees. I only moved my stuff over because I moved into the zip code. Had I known that they were going to pull this stunt of increasing my rent threefold in 2 months I WOULD HAVE NEVER RENTED from here.

The unit I rented got flooded and they never told me. They took it upon themselves to throw more than 3/4 of the stuff away. Without notifying me. I am going to sue them, does anyone have a recommendation for an attorney?

Outright Negligence, Bait-and-Switch, and Zero Accountability This is hands-down one of the worst customer service experiences I’ve ever had. I rented a storage unit at Go Store It Self Storage (20 Garris Rd, Wilmington, NC 28403) and was assigned a 3rd-floor unit. When I arrived to move in, the elevator was completely broken. The on-site manager openly admitted they could not fix it, and multiple tenants confirmed the elevator had been out of service for days — meaning the company knowingly rented upper-floor units that were effectively unusable. That’s not an inconvenience — it’s deceptive and irresponsible. I contacted corporate customer service expecting a basic level of professionalism. Instead, I was met with indifference and refusal. There was a first-floor unit available, yet they refused to move me as a courtesy, despite the fact that THEIR facility was not functioning as advertised. Their solution? Charge me an additional $30 per month to access a usable unit. In other words, I was forced to pay extra for their failure. That is a textbook bait-and-switch. This company took my money while providing a non-functional facility, showed zero accountability, and pushed the cost of their neglect onto the customer. Renting a 3rd-floor unit without a working elevator is unacceptable and borderline fraudulent. If you’re considering this location, be warned: equipment may not work, management won’t help, and you’ll be expected to pay more just to get what you already paid for. Avoid this place unless you enjoy frustration, wasted time, and being taken advantage of.

I see all the upset folks about Go Store It raising their monthly rents shortly after they move all their stuff in, like within a couple of months. I see complaints about prices doubling or more. This is true, however their price for a 10x15, which I rented was $30 a month for a large, clean, new unit in a new secure facility. This of course is not even feasible today so I new it was not the actual price, and being month to month they had the right to increase it with a notice. So I finally after much research and a little help from a representative found the actual pricing for all the size units at the location, and mine was $125, which was more in line with storage around the country of this quality. I only needed a spot for 60 days so I took it, and I did get a notice like everyone else with the increase, but it's not really an increase they are just charging you their normal rates but don't tell you upfront what the rates are and they are hard to find unless you know someone. It is deceptive on the surface and the lease mentions nothing about it. However just with some common sense one cant expect to pay these low rates for these big faculties. It clearly isn't right, but just a little insight before you sign up would go a long way, so I would just say do a little research research because whatever rate you start with will at minimum double, its just a matter of when.

Very unhappy. I began renting in April of 2024 at the rate of $83/ month. By September 1 the rate had increased to $125. I expected it to increase but was surprised by the more than $40 increase. But the location was convenient, so it didn't make sense to go up the road for less money. The rate increased again in June of 2025, this time to $163. So almost double what I paid the year before without any real improvements. So, imagine my shock when the rate AGAIN increased in November, this time to $326. More than 4 times the original amount. I had already planned to relocate to another facility, but this ridiculous increase spurred me into immediate action. The claim that there were increases in costs doesn't wash with me as this location has declined dramatically since I moved in. Trash everywhere, dirty floors, and only a virtual assistant on site. I would never recommend GoStoreIt-Fort Mill but I gave 2 stars for the warehouse location and the location of my 10 x 15 unit.

I wish I could give zero stars!! These people are really scammers... See they lure you in with a very nice move-in special and then month 2 they hit you with an enormous rate increase!!! NEVER AGAIN!!! IM MOVING ASAP! OUTRAGEOUS RATE INCREASE, GATE ALWAYS OPEN, NEVER CAN REACH ANYONE ON THE PHONE, NO ONE IS "EVER' IN THE OFFICE. WHEN GATE IS CLOSED THEY LOCK YOU IN AT 10PM .. WE HAD TO CALL THE POLICE.