GoSkydiveReviews of goskydive.com

Very disappointing experience I bought my husband a 15,000ft skydive voucher with Go Sky Dive in early 2025 as a gift (£289). Since then, we have had multiple attempts to book, with cancellations along the way. After contacting our bank when we were unable to get a refund, Go Sky Dive continued to contact us to rebook. My husband booked again for Sunday, paid an additional £10, and we travelled to Swansea expecting the jump to go ahead after receiving confirmation messages. On arrival, after waiting at the airfield, he was told he would not be allowed to jump and was told to contact head office — which was closed. When he eventually spoke to head office, he was met with an extremely unhelpful and rude response and was told he would not be able to complete the skydive. We were left feeling completely let down. The company still has the original £289 payment, despite the skydive never taking place, and the communication throughout has been extremely poor. This has been a very disappointing experience, not just because of the money, but because of the time, travel and the way we have been treated as customers.

Absolutely fantastic experience. 15000 feet. The whole thing went like clockwork. Very professional set up and never once felt nervous. Great staff, extremely welcoming and very knowledgeable. Will definitely go back. Thank you goskydive For the best experience, we’ll be back ,

Wow…what an amazing experience! My jump tutor George C was so professional and had my mind at ease at all times. I will definitely go back there!

What a fantastic experience with goskydive today. Mark my tandem partner was excellent. Jumped from headcorn kent . Something everyone should experience in there life time.

⭐☆☆☆☆ Very disappointed with my experience with GoSkydive. I booked a skydive for my sister but discovered she was unfortunately not physically able to take part. I contacted the company and cancelled the booking within 24 hours, with the jump date still a long way off. Despite the immediate cancellation and the fact that the slot could easily be rebooked, GoSkydive refused to refund the £50 deposit. I appreciate that businesses have terms and conditions, but in my opinion, keeping the full deposit in these circumstances is unreasonable and unfair, especially when there appears to be no real loss to the business. I contacted customer services politely on more than one occasion, hoping for a fair and reasonable resolution, but the response was simply that the deposit was non-refundable, with no flexibility or goodwill shown. Potential customers should make sure they fully understand the cancellation policy before booking, as even cancelling within 24 hours may result in losing your deposit. Sadly, this experience has left a poor impression of what I expected to be a customer-focused company.This sticks to the facts of what happened and is more credible than an overly emotional review.

Our booked slot was 12noon, but we were texted in the morning to arrive an hour earlier (11am) this was annoying when we already had a 3 hr drive only to then wait for a further 3.5 hours on arrival before anything happened after check in! It was really hot and because we bought 3 young children and two dogs to accompany their Dad for his birthday treat it was a tedious sit about. No children’s play area or enough outside shade as participants & other families had already bagged the few shade umbrellas. (The inside marquee was too hot) plus Children got bored very quickly. With hindsight we should have bought along some activities for them & a picnic and the long wait took the shine off the day. Prior information would’ve helped. Our son didn’t get a great sky dive experience either. On leaving the plane the tandem instructor knocked off his goggles so our son had to keep his eyes shut because at 15,000 ft there was some force! Also we paid for photos & video but they were really disappointing too and only the first few seconds were badly recorded as the camera ran out of power (or something). Anyway it was totally underwhelming so we certainly won’t book another flight for anyone and I wish we had spent £457 on something else to mark our sons 40th birthday.

I should start by saying, they are not lying when they say you could be waiting 5 hours. I wish it was advertised as you were booking, instead of after you have already paid. However, if you plan well and have good weather. It’s like sitting outside for a picnic. Times were changed and you do not get a good prediction for when you jump, along with a 5 hour wait. This is why it can’t be 5 stars, considering the jump only lasts minutes. Now, back to the amazing parts! All the skydiving team! I feel terrible that I cannot remember the name of the man who gave us training/recorded my jump, but he was so funny and welcoming. They also sent the videos to me within 20 minutes after the jump, which was nice. Gavin was the gentleman who jumped with me and he was so good at keeping you comfortable. He had a lovely smile and I enjoyed listening to his colourful career and life. He looked after me all the way and anyone paired with him will be lucky. Thank you to everyone involved in getting us down safely :)

Having sky dived with GoSkydive today I can honestly say they are truly amazing. So professional and safety focussed. The entire experience was incredible and ran like clockwork. A truly amazing experience and one which I will never forget. All staff were absolutely incredible. Matt B was the best. Made me feel safe and comfortable and so well looked after. He made my jump such a fantastic experience. To be able to trust someone with your life after such a short time is a true testament to his commitment and personality. A huge thank you Matt and the entire team at GoSkydive. Thank you!!! I will be booking again. ❤️❤️🙏🙏