Desi
Great customer service
Great customer service; they really make you feel welcomed and helpful

Jewelry You'll Love. Family owned and operated, gorjana offers jewelry ranging from dainty solid gold essentials to fun, seasonal fashion pieces. There’s something for everyone and every style. Whether you're after a signature everyday piece or the perfect gift, our jewelry fits seamlessly into any collection. Visit one of our 130+ gorjana stores and let our talented team of stylists guide you through a personalized experience as they help you create your own layered look.
gorjana (gorjana.com) has 243 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Desi
Great customer service; they really make you feel welcomed and helpful
Christine
The girls working at the store are very helpful, patient, kind and made my experience very pleasant
Patricia
still have not received my piece yet.
Response from gorjanaMay 29, 2026
Thank you for your feedback, and we're sorry to hear your piece has not arrived yet. We understand how frustrating delayed deliveries can be. Please reach out to us at [email protected] with your order details so our team can look into this and assist you further.
Melissa
Great customer service and great quality
Scott T.
Absolutely adore your jewelry collection. Bought my first piece in La Jolla and my most recent piece there. Now own about 7 of your bracelets and recently purchased a silver initial bracelet for a friend as a Mother’s Day gift.
Cynthia
The "Basic" chain is NOT the quality I thought it would be; too Fragile. The Bracelet is Perfect.
Response from gorjanaMay 26, 2026
Thank you for your feedback. We're glad to hear you're enjoying the bracelet, but we're sorry the Basic Chain didn't meet your expectations. We stand behind the quality of our products and would love the opportunity to learn more about your experience. Please reach out to us at [email protected] so our team can assist you further.
Kara J.
I have purchased three beautiful 14k gold chains from Gorjana, and love each one very much. They are beautiful, stylish, classic pieces that I feel comfortable wearing 24/7. When in store I was treated with friendly, gracious service.
B B.
I bought hundreds of dollars' worth of jewelry from Gorjana. All of which was not real gold, but gold-plated. I bought a pinkie signet ring for the second for my birthday. It didn't even last a year before it was worn and the gold was completely off of it. I contacted Gorjana. They said they needed a picture. I sent them several pictures and my receipt, thinking they would reimburse me for the same ring. The said they couldn't tell by the picture and therefore would not reimburse me. I stopped buying things from them and now go on Etsy.It's cheaper and the quality or the same or better.
Response from gorjanaMay 26, 2026
Thank you for sharing your experience. We're sorry to hear that your jewelry did not meet your expectations and that you were disappointed with the outcome of your warranty inquiry. We understand how frustrating it can be when a piece you love doesn't wear as expected. Customer satisfaction is incredibly important to us, and we'd appreciate the opportunity to take another look at your experience. Please reach out to us at [email protected] with your information, and our team would be happy to review this further.