GoPupSocksReviews of gopupsocks.com

I wish I could rate different aspects separately, because the product would be a definite 5 star rating. My issue is with their communication. I ordered a product November 23 for Christmas. Plenty of lead time to arrive. As the holiday was fast approaching, I finally got a ship note. Unfortunately, it said drop off pending for about 3 weeks. I tried emailing the company numerous times to only receive a generic response about the USPS and the pandemic. I get this. But I looked online for a phone number to contact customer service and there is nothing. Thankfully the item arrived Christmas Eve and was a total hit. So overall I give them a 5 for quality and 3 for communication. I will use this company again, but I will make sure I decide well in advance of a holiday.

My order was exactly what I wanted. My daughter loved them!

everything came as anticipated.

I have not received my orders

Crop of my dog's head was strange, so I don't really love the look on my socks. Would be better if I could crop myself or approve/reject the crop used. Order took longer than expected also which was a buzzkill.

The socks look great, one thing I think would improve the business would be to make it possible to order two different colors/sizes of socks with the same pic. I ordered a pair of socks for a husband and wife with the exact same photo of their dog, but I had to upload the photo twice and give the instructions twice. It was two separate purchases when I wish it could have been one. A part of me was worried that two different employees would crop the picture for the socks (one employee working on the husband’s and one on the wife’s) and that one sock would look a little better/different cropping than the other. It looked great, but I had that worry. The ordering process would have been simpler if I could have ordered two different colors and sizes while only uploading the graphic once and giving instructions once. Great product, thank you!!

I ordered these socks to give as a gift to my daughter. I wasn't expecting much other than a feeble attempt at putting a picture on a sock. What I received was a complete opposite. The PupSock staff edited my photo to perfection and exceeded my expectations with not only the quality of the photo but the socks themselves. This gift will be around for quite some time! (Its a good thing I bought the value pack so that my daughter will at least rotate the socks for laundering....she LOVED them)

Got someone else's socks.