GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Nicole
I ordered my socks in November for a Christmas gift, and I still have not received them (Jan. 9).
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna
CRYSTAL G.
I ordered a mask 11/27/2020 for a gift. As of today 1/09/2021 i have not received it.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
customer
I love your product. Very pleased with the Blankets. Customer service is not good. I ordered two blankets at the same time and only received one. This was supposed to be a Christmas present. I have tried multiple times to reach out and only have received a mass email. Today I received two copies of the missing blanket as well as someone else’s dog blanket. I feel sorry for the person with the Dachsund who didn’t get their blanket!!
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
customer
I purchased them but never received the 2 pairs. This is a blatant rip off.
Response from GoPupSocksFeb 9, 2021
Hi there, I am sincerely sorry that your order did not arrive on time. Here at PupSocks we value our customer's satisfaction. I am so happy to see that your order has been delivered. For such delay on your special gift, I would like to offer you 20% off your next PupSocks order. Please use code [TRUST20]. Thank you! The PupSocks Team Saiyonna
customer
Never recieved socks. Reached out 2 seperate times. Update: almost 4 months, no socks, said they are sending them, offered a 20% discount on my next purchase... kind of a slap to the face. It's all good I'll take my novelty sock purchases elsewhere.
Response from GoPupSocksFeb 9, 2021
Hi there! Thank you so much for your purchase with us and your feedback. We are always so appreciative of our customers for their honesty. We apologize for the lengthy wait that you have experienced and are saddened to hear that we have let you down. Unfortunately, due to an influx of orders in addition to USPS holiday delays we have experienced unforeseeable extensions of production and shipping times which has delayed your order. Thank you so much for your patience, despite the wait time that you've experienced. Please let us know if there is anything else we can do to make this right! Feel free to reach out to us at [email protected].
Heather D.
Disappointed! I ordered two pair of socks in the last week of November. I received one pair of socks with the wrong picture on it two days before Christmas. I emailed Pupsocks. I received an automated response about the delivery problem that was being experienced all over and was asked to be patient. I sent another email a week later. I received the same automated response. Today is January 9th. I have not received my socks OR a response from Pupsocks. I would NOT order from this company. They do not respond to their customers.
Andrea H.
Socks were a big hit! Absolutely adorable!
Momofcoop
A blind person could see this was not a good looking display choice for a blanket. I did not realize I had to say please do our cats picture exactly like the golden retriever sample we saw with blue between pictures. We were super bummed out to finally get our blanket and see how awful it looked. So much so that we’ve never even used it. It looks THAT bad. I wish I could post a picture with this review so you could see just how awful it looks. Especially for the price. Would NOT recommend.
Response from GoPupSocksSep 15, 2021
Hi Jennifer, I hope you having a great day! Thank you so much for reaching out to us! I am saddened to hear that you were displeased with your order. We value you and appreciate your honesty. We will use this feedback to improve in the future. We want to ensure that our customers are happy so at this time we can offer 2 options. Option 1: We can issue a refund in the form of a store credit. Option 2: We can issue a replacement. Please confirm how you would like to proceed and we will move forward with the resolution of your choice. Looking forward to hearing from you soon. Betsy The PupSocks Team
