GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksFeb 10, 2021

Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna

Response from GoPupSocksSep 24, 2021

Hello there! We are so happy to see that the printing and color came out great! It is unfortunate to see that the fit and feeling of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]

Response from GoPupSocksSep 15, 2021

Hello there Sarah, I apologize for this experience you went through and believe me, Sarah, it is our intention to deliver the best service for our customers. We are a completely a web-based company and we do respond to our high volume customer emails the best possible way we can. Emails are responded accordingly from previous dates, to up to the minute. We are more than happy to answer any questions or concerns our customers have. We do appreciate the feedback because this helps our company improve our products and services. If you have any questions or concerns, please contact us via email at [email protected]

Response from GoPupSocksFeb 10, 2021

Hi Susan! Thank you for your most honest feedback, as we truly appreciate it! I am very sorry to hear that you were unhappy with the overall quality of your socks. I'd be more than happy to look into, and resolve this matter for you as soon as possible! Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M

Response from GoPupSocksSep 15, 2021

Hi Shanan It's sad to see that you had to reach out to BBB, on the bright side, I am happy to see that your package was delivered to you. We work tirelessly to go over and beyond for our customers to resolve any issue they have. We do appreciate your review. Our customer's feedback does help improve our growing company. Thank you for your business.