GoPupSocksReviews of gopupsocks.com

I ordered 2 items for Christmas gifts on 11-29-20. The order confirmation said will be here in 8 to 10 business days. On the 10th business day I received a Email from Pup Socks that said due to a technical error my order will be delayed.I got a Email on December 17th order had been shipped. So as I started tracking the post office did not get order until December 20th. As I write this review on January 10th I still have not got my items. I tried to reach out to customer support but no one has responded. I received a generic email back that blamed the post office and said there was delays on responding back to me. I think that is very bad customer service. My problem is Pup Socks messed my order up and did not make it right. They should have upgraded my shipping or at least offer to me the option to upgrade. They have never contacted me but yet I still get 2 to 3 Emails every week to buy more products. I understand you need to keep selling but if you can’t fill a order from November 29th you should not sell more. If you can’t take care of existing customers you don’t deserve new ones.

One of the worst business experiences I can remember. I ordered my socks on Nov. 29 and received them in January. I was told it would be 12-15 business days to complete them. I inquired twice via the website with no response. Then when the product came the quality and feel of the material was below average. I understand businesses have a lot going on but to fail to communicate to my two inquiries is a blatant disrespect to customers.

Recipient like her socks. Thanks.

The socks were perfect once we got them. The shipping problem was not your fault, but the customer service response was not good at all. I realize that you had thousands of concerns to deal with, but it could have been dealt with differently. I kept getting emails that said I would hear from someone in 72 hours and that didn't happen. Perhaps you could have changed your automated response. Will I order again.... Absolutely!

After submitting an order for 3 pairs of socks, I realized one was the wrong size, and I immediately sent an email asking for the correct size. Instead of sending the correct size, they sent the wrong size twice. Fun novelty, but sock quality is low, and not good enough to wear on a regular basis.

Originally, I was disappointed because my order was mixed up, but once I got in contact with a customer service representative, he was super helpful and apologetic and made everything right. Will definitely use the company again.

The socks are excellent; however, I ordered them well before Christmas because the website stated that they would be shipped in two days. I just got them last week!

Purchased these socks for my friend for Christmas. She loves them!