GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 23, 2021

Hi Chris, Thanks for your feedback! We sincerely apologize you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I can't confirm if your order was delivered or not. With that said, please email us directly at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 23, 2021

Hi Linda, Thanks for your feedback! We are sorry your other pup didn't make the socks. In order to have multiple animals, you have to select the number of faces you would like prior to ordering. After looking into your order, we see you only purchased one face. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Amanda, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. I see you weren't satisfied with the overall quality of our socks and for that, I apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. I am glad to see a replacement order was sent. With that said, please email us directly at [email protected] to confirm your order issue has been rectified. Thank you for your business and patience! Best Regards, The PupSocks Team Shae🐩

Response from GoPupSocksSep 23, 2021

Hi Alicia, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially for international orders. Unfortunately, transit delays are out of our control. We take your feedback extremely seriously in order to be more transparent with our shipping details. After looking into your order, I see a replacement order was indeed delivered. Please email us at [email protected] if you have any additional concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae ☀️