Customer
Where’s my product? 25+ biz days? :(
I keep getting emails about reminding me to review my product/order.. Except that I made my order very early on November the 30th 2020, today is January the 11th and I STILL haven’t received anything or any sort of an update on where on the planet what was supposed to be a Christmas gift, is exactly. Was really excited about this, because I loved the idea of also donating to animals and making more future orders. But it has been more than 25 business days and still nothing unfortunately. No real comms from the company either, despite multiple attempts so far. I’m trying to be patient, but.. It’s a week into the new year and I haven’t really heard anything at all about my order.
Response from GoPupSocksSep 21, 2021
Hi Jonathan, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. After looking into your order specifically, I see it was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae