GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 14, 2021

Hi Justin, We are beyond sorry for delivering a subpar product. I would like to extend my sincerest apologies for any inconvenience this may have caused. There must have been a mishap during our fulfillment process. We strive for A1 quality and hate that we dropped the ball with your special order. After looking into your order I see we reached a solution via email. If you have any additional comments or feedback please email us at [email protected]. We appreciate your patience! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Alicia, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered. I would also like to apologize for the poor correspondence on our end. After looking into your order I see a solution was extended via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Susan, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered, especially since you are internationally located. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified. We appreciate your patience! Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Emilie, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner, especially since the order received wasn't yours. It was never our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make this kind of fulfillment mishap, we take your feedback extremely serious. After looking into your order, I see a replacement order was created. Please email our support team directly at [email protected] if you have any additional feedback or concerns. Best Regards, The PupSocks Team

Response from GoPupSocksSep 21, 2021

Hi Cindy, Thank you so much for reaching out to us! We are saddened to hear that you were displeased with your order. We value you and appreciate your honesty. We will use this feedback to improve in the future. We want to ensure that our customers are happy so at this time we can offer 2 options. Option 1: We can issue a refund in the form of a store credit. Option 2: We can issue a replacement in the form of the purple Socks with the pups face on them. Please confirm how you would like to proceed and we will move forward with the resolution of your choice. Looking forward to hearing from you soon. Best regards, Betsy The PupSocks Team

Response from GoPupSocksSep 24, 2021

Hi Margaret, I am happy the picture came out great but disappointed you did not like the quality of the PupSock. Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Have a great weekend!!!!! Betsy The PupSocks Team