GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 7, 2021

Thank you for your review. We are terribly sorry for the lack of correspondence during your ordering experience. Rest assured, our goal is to provide a great service to all of our customers and we are saddened that the ball was dropped with your order. That said, please keep an eye out for a resolution email from our team. The PupSocks Team Autumn 🌻

Response from GoPupSocksSep 15, 2021

Hi Teresa, Thank you for your feedback! We strive to always find and use the best materials when crafting our blankets and we are terribly sorry you didn't like yours. Our products are usually comfy, lightweight, and extremely soft. After looking into your order, I don't see any correspondence in reference to quality. We hope that we can create a better experience for you in the near future. Please email us directly at [email protected] if you have any additional comments or concerns. We appreciate your business. Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 8, 2021

Thank you for your review. We truly appreciate your feedback! We do apologize for the delay in receiving your custom order due to holiday and COVID-related delays which affected most international shipments. We do hope your recipient loved their special gift and thank you for placing your order with us. 🐾 The PupSocks Team

Response from GoPupSocksSep 15, 2021

Hi Elie, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously, especially for international orders. We would also like to apologize to you for the lack of better correspondence on our end. We take your feedback extremely seriously in order to improve our shipping practices. After looking into your order, I see it was indeed delivered. Please email us at [email protected] if you have any additional concerns. We appreciate your patience and business! Best Regards, The PupSocks Team Shae 🌟

Response from GoPupSocksSep 15, 2021

Hi Victoria, I would like to extend my sincerest apologies for any inconvenience this may have caused. There must have been a mishap during our fulfillment process. After taking a look at your order, I see we did create a replacement order for you. Please email our support team directly at [email protected] if you have any additional feedback or concerns. Thank you for your business and patience. Kind Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Taylor, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end. After looking into your order, I am glad to see a replacement order was created and delivered. We appreciate your patience and business! Warm Regards, The PupSocks Team Shae

Response from GoPupSocksSep 15, 2021

Hi Michelle, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, I see we extended a solution via email. Please email us directly at [email protected] if you have any additional concerns or feedback. We appreciate your patience at this time. Kind Regards, The PupSocks Team Shae