Ace
I would like to rate them a BIG 0 but…
I would like to rate them a BIG 0 but that isn’t an option. Not only did it take forever to receive the mask I ordered for my adult son. They sent the complete wrong mask and the dog pic on the mask wasn’t my sons. Their email responses are computer generated and they don’t respond to requests for refunds. When they finally do, they offer a store credit!! Don’t waste your time! Can probably order the same thing from your local Walgreens. Oh and BTW, their face masks are infant size!! Horrible customer service and clearly no business experience!!
Response from GoPupSocksMar 18, 2021
Hi Ace, Thank you for your most honest review, as we truly appreciate your feedback. We are very sorry to hear that in addition to receiving the incorrect mask, the mask was not at all to your liking in terms of fit. Please contact our resolutions department directly at [email protected] for further assistance. We look forward to receiving your email so that we are better able to assist you! The PupSocks Team -Courtney M