GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Kent
Very nice people and great quality socks!
Response from GoPupSocksOct 1, 2021
Hi! Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that your friend loved them! We are happy you chose us to create such a special gift for your friend and we can't wait to fulfill any future orders you may have! Thanks for shopping with us! Have a perfect weekend! The PupSock Team🐾
Jennifer C.
The socks were cute but were way too wide for my daughter's feet.
Response from GoPupSocksMar 12, 2021
Hi Jennifer! Thank you for your review as we truly appreciate your feedback. I would like to apologize for the delay in response from us, as well as for the unsatisfactory fit within your socks! I'd be more than happy to look into this matter for you. Please look forward to a follow up email from us at [email protected]. The PupSocks Team -Courtney M
Lisa H.
They are just as they were promised! The shipping took a long time though.
Response from GoPupSocksOct 4, 2021
Hi Lisa, Thanks for sharing your feedback! We are so happy that you love your PupSocks and you were pleased with our services !! Thank you so much for being a valued PupSocks Customer!! If you have any questions or concerns in the future, feel free to email us at- [email protected]. Have a wonderful day! The PupSock Team
Taylee J.
Ordered this blanket Christmas Day when I saw the one my sister got as a present! Just received it today, one month later. Considering everything going on. A month doesn’t seem horrible. But the blanket! Omg I would have waited my whole life for this. I love it!!! It’s so soft and the pictures are amazing! I had three different dogs and it was only an extra $6 amazing. Would highly recommended!!!
Response from GoPupSocksOct 7, 2021
Hi Taylee, Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that you love it! We are happy you chose us to create such a special gift for your and we can't wait to fulfill any future orders you may have! Thanks for shopping with us! Have a wonderful day! The PupSocks Team🐶
customer
I ordered an $80 blanket on November 11th and still haven't received it over two months later. It's now January 21st. I got a fake shipping confirmation on December 12th with a USPS shipping label that just says "USPS awaiting pre-shipment" when you try to track it. I've emailed the company only to get a form letter back blaming the USPS. This was supposed to be a Christmas present. If you don't have the staff to fulfill your order volume, maybe stop advertising on instagram.
Response from GoPupSocksMar 2, 2021
Hi there! Thank you so much for reaching out to us! We are so sorry to hear that you experienced quite a lengthy delay with your order. Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. After taking a further look into your account and tracking details, I can see that there were no updates on your original order after 12-12, we have been asked by USPS to allot at least 6 business days without tracking updates before deeming a package as lost. We can assure you that we would not create false tracking numbers and provide them to our customers. After receiving your inquiry, one of our team members issued a replacement to compensate for the lost package. According to tracking , your replacement was delivered. We will be reaching out to follow up with the arrival of your order. The PupSocks Team -Faith
Jeff P, M.
Great customer care! USPS lost my package and the Pupsocks team worked with me and communicated very well to help resolve the postal service error (Thank you Courtney!) Not Pupsocks fault at all, but they made Customer care a priority. Order processing and shipment were quick for a customized/personalized product. Print quality was great. The socks looked exactly as rendered on the website. True to size. Overall very satisfied!
Response from GoPupSocksOct 4, 2021
Hi Jeff, That is great to hear that we got your replacement shipped out in a timely manner. Thank you for the 5 star review! We greatly appreciate it. If you have any questions or concerns please email us at [email protected]. Have a great day! The PupSocks Team
customer
It’s been 2 months now and haven’t received anything, I’ve emailed about where my order is and haven’t received a reply... Not very happy can I get an update where my order is.
Response from GoPupSocksMar 3, 2021
Hi there! Thank you so much for reaching out to us. We are so sorry to hear that you did not receive a prompt response from our team. Unfortunately, the holidays left us with an extreme backlog and we have since then been able to clear out all the inquiries submitted. After taking a detailed look at tracking information, I can see that your order has been stuck in pre-shipment with no updates since 12-7. Typically, after 10-12 business days Asendia has suggested to deem a package as lost. We apologize that your package has not arrived and rest assured we will issue a replacement right away. The PupSocks Team -Faith
Perla S.
I placed my order 6. December 2020 and it is still in processing, was supposed to be a Christmas gift... Never shopping here again.
Response from GoPupSocksMar 3, 2021
Hi there! Thank you so much for reaching out to us! We are saddened to hear that you have experienced a lengthy delay with the arrival of your order. After taking a look at your account and tracking information, we can see that your original order was lost in shipment, we are so sorry about this ! We were happy to see that one of our team members was able to issue a replacement to compensate for this. We will be reaching out to confirm the arrival of your package to ensure everything is to your liking very soon! The PupSocks Team -Faith
