GoPupSocksReviews of gopupsocks.com

If I could give a negative rating I would. I had two separate orders. Besides being late - I was satisfied with one order. The other order was late as well but do to the pandemeic I know the shipping is not in their control. A mask I ordered came with a flaw in it and I just wanted it fixed. It's been TWO months and the Customer service has been extremely awful and unacceptable. It takes weeks before someone will email me. I asked for a phone number so I can speak with someone and they won't give me one. I been very polite and friendly but NOW IM FED UP! I DO NOT RECOMMEND.

Thank you pup socks for making an excellent Christmas stocking stuffers with our cat's face on the socks and masks. Made a stocking stuffer from boring into extraordinary!

I ordered a pair for a family member in the US and they arrived. So I decided to order 2 and 4 pairs for my family and to friends in BC (Canada). This was in November. The first set’s shipping notification’s suddenly stopped, and I sent an inquiry to their customer service and they were utterly useless. They kept asking for more information, and after sending the order number, shipping tracking number, and even our Paypal transaction numbers, they still couldn’t find our order. So I called the shipping company to no avail, but after 2 months the first order showed finally showed up. The issue with the second order is ongoing, as we were hoping for Christmas delivery for a Dec. 1st order, and it’s now February. The $100 in socks are MIA, and we do get shipping updates which indicate they made it into the country, but were somehow redirected back to a shipping depot in the US. The company did send an e-mail that we sent to our friends on Dec. 24th, but more than a month later, I suppose the gesture of a Christmas gift is gone. Maybe they will arrive in time for Spring?!!!

i received a shipped email but no tracking number or date of expected delivery, very fishy so i emailed, messaged on Facebook and instagram and NO REPLY! all you get is daily marketing emails and auto replies mentioning the same email to contact (the one that no one replies to). waiting to know if this company is a scam and just bought all their followers. will definitely expose if this is true

Sent the wrong socks and wanted a photo sent to them of the socks I received like I was scamming them for a second pair. Finally received correct socks after two months. Worst pair of socks ever. Straight sock, no heel bend so they bunch and slide during first wearing. Love the idea but give a better company your money.

They sent the wrong socks (not my dog). I emailed customer service and sent them pic of socks I got. They said they would send correct ones with 7-10 days but it’s been almost 2 months and they won’t respond to any of my emails. Very poor customer service. Interesting I get promo emails every couple days but can’t get anyone live to correct this.

There were several issues regarding my order. The biggest one was that it got lost and was never delivered to the person I ordered it for. He contacted pup socks and they said they’ll deal with it but he never got a further update. The shipping dates on their website are incorrect. I was surprised to see that they ship internationally so fast while corona is going on, but after my payment was processed there was a message on the screen that instead of advertised 10 business days I think, it’s going to be up to 35. The tracking number they gave me with asendia doesn’t work. It constantly says the package has left the US and there are no further updates... since November! Yet I know the package has arrived to Austria since my partner had to pay 25 euro customs fee because they didn’t include a receipt into the package. I’ve sent them a few emails with other questions a few months back, and got no reply as well. I’ve sent them another email prior to this review and got no reply. So to sum up, 3 months wait, lost 100 dollar order, 25 euro customs fee because they didn’t include a receipt in the package, company is non responsive. So my suggestion would be to order from another company. There’s plenty of places where you can get custom prints on socks and blankets.

We received socks with random pets on them, not our dogs' pictures. Tried many times to contact the company, and only received automated messages saying volume was high due to COVID. I ordered these in mid December for Christmas. Almost two months later, I have not received the socks I ordered, nor have I been refunded. Addendum: We finally received our correct order. I am changing this from a one star to a three star review. The socks we finally received are exactly as expected, however, they were received almost 2 months after they were ordered, with no compensation for the delay.