GoPupSocksReviews of gopupsocks.com

Never received

It took a very long time to receive my order. I contacted customer service twice and just got automatic replies saying they'd get back to me within 72 hours, but they never did. I finally received my order of two socks and one was the wrong dog and wrong design. These were supposed to be Christmas presents. I ordered the first week of December. They finally arrived mid-January. I'm so disappointed that after all the wait, the order is wrong.

The order arrived so late, on 20th of Dec. The quality is horrible and feels like compression socks. The photo I sent was clear the photo on the socks are dark. These were a gift to my niece I've been sick and in the hospital and just now found out she can't wear them because they are too uncomfortable. She's a nurse and compression socks would be OK, but she says they fit weird, but are cute. Had I known how they fit earlier, I would have returned them. Too expensive for something she can't comfortably wear Very disappointed.

Never received the parcel, I’m asking for refund

Company wasn’t equipped to handle influx of orders and continued to advertise that orders would be completed in 3-5 days. Mine took 4 weeks. Quality was so so, certainly not worth $30 for one pair… and that was with a discount!

Great finished product!

The picture of the pup looks fantastic, but the material of the socks is really subpar. When you put them on and they stretch out, you can’t really see the dog’s face very well anymore, and they are so slick that anyone with wood floors would probably slip and fall. These are a great idea but would recommend they use different/better fabrics, or option of fabrics, and have an option to add grips on the bottom. I won’t be ordering again.

I was so excited to order a pair of socks and a face mask for my son in law for a Christmas present. I ordered in the first week of November. Nothing arrived. I sent several emails to their customer service. In the week after Christmas I got a reply with an apology and an offer to either refund my money by cancelling my order or take a 20% refund and wait for my order. Since it would have cost me $9 per item “fee” to get a full refund I chose the discount and continued to wait. I did receive $8 back into my bank account. I finally got a tracking number that my items had shipped on Jan 5 or 6. The tracking said my item was delivered to a PO Box. I don’t have a P.O. Box. I have a street address. I am now pursuing a refund. Good luck out there!