GoPupSocksReviews of gopupsocks.com

Product super delayed, no response from customer service on multiple ocasions

Initially I got the incorrect pair of socks. I had to email them several times and never actually received a response. But one day I received an email that my socks were shipping and I received the right socks! Sort of wish someone had responded, but the socks were SO adorable I don't even care. They made my friend so happy and were a great gift. :)

We ordered the camo pup socks as a bday gift and my husband loved them! The photo print is nice and clear and the shipping was fast.

Update 2/3/2022: I wanted to take a minute to acknowledge that Betsy did reach out and provide a rebate which I appreciate, although it took a month, maybe more than 10 poor interactions with their Cust. Service team, and then me having to go out of my way to publicly air all of these issues for the company to be willing to provide the refund that I was legally owed. For this reason, I still would not order from this company but wanted to be fair in updating this post stating I did finally receive a refund. ———————————————- ORIGINAL MESSAGE: Wow, this company is absolutely horrible to deal with. Run away before you make a mistake! The socks are not comfortable at all and are bad quality. My husband doesn’t want to wear them. In addition to that waste of money, they also said that I ordered these on another date, double charged my credit card, and sent me someone else’s socks as a duplicate order and have wasted my time over the last two weeks emailing back-and-forth and now saying that they’ll just print more socks. I already told him the socks were not even good to start with and I didn’t want any more pairs. They have no customer service phone number to call and if I would’ve known this in the first place I never would’ve ordered from them because they’re an absolute scam! Now they’ve stolen my money and are making excuses saying that it was my fault which it absolutely was not. They have no clue what’s going on and don’t even care to refund a $20 order to provide good customer service. As soon as rude as I received someone’s incorrect order two weeks before Christmas I notified them and no one reached out to me until the new year to even acknowledge my email. I was just trying to help someone else get their actual order on time for Christmas but the company clearly didn’t care about that. Shame on them. Stay away!

I placed an order for Christmas gifts with pupsocks in mid December that was supposed to be delivered by Christmas. It was not delivered by Christmas, which I was okay with, understanding that it’s a busy time of year, and they may have been behind. After several weeks however, with my order still “processing” I reached out to pupsocks customer support on the 8th to see if there was an issue with my order. A week went by with no one replying to my correspondence. Finally, someone reached out and said they were so sorry, there was an issue with my order that affects a “very small number” of orders. They said they had cancelled my order, and would offer me a new one “complimentary.” They said the new order would be shipped ASAP. That was a week ago. I have since followed up several times. They still have not shipped my order, provided an update on when it will be shipped, or refunded me for my cancelled order. I was really patient early on because I figured they were a small business that got a lot of holiday orders and was running behind. It’s now feeling like they’re taking advantage of people. My order was placed over a month ago. They have FAILED to deliver on the value that I paid a lot of money for. There is no reason that it should take this long, or that I should not have received my money back.

They look very good, as in the print quality is great, but the material used for the socks is really uncomfortable. It's too tight on the calf and not soft at all. It just doesn't feel like normal sock material. They look awesome but I have no desire to actual wear them.

There was a mistake and I received a different cat. and i could not get in touch via e-mail with the brand.

I have no idea - they have not been received yet - you might recall that a satisfied customer can only be satisfied when product is received - and 2 weeks after you said my order was complete- I still have not seen this item.