GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Love the blanket with our dogs face on it! The blanket is super soft and a nice quality. My son in law will love this Christmas gift for sure! I’ll definitely be ordering one for myself with my dog Maverick on it!!! 🥰
customer
The socks are awesome. They did a great job with the pictures I sent them. Our dog is aging and declining faster than we would like and I know this will be one of the best presents my husband gets this year and will be treasured for years to come when our Murphy is no longer with us.
customer
I ordered a pair for a gift and he loved them!
rachel A.
One star for being late delayed pushed back a few days
Response from GoPupSocksJan 11, 2022
Hello there, We appreciate the time you took to give us your feedback. I'm terribly sorry for the delay on your order, due to the COVID-related delays and it being the holidays, the time frame was extended. We are committed and work tirelessly to meet our valued customer's needs. We hope you have a better experience the next time your shop with us. If you have any questions and concerns, contact us at [email protected] Have a wooftastic day!
customer
Overall pretty disappointed. Several things… 1) The designer does not give you a chance to preview the socks before they make them. If they had, I would have asked them to lighten the photo because it came out looking super dark. 2) The sock quality is terrible. They are not normal, soft socks. They have a sort of synthetic, slick texture that’s really weird. 3) The socks I received already have picks in the fabric. They look old. I feel like this is basically a gimmicky thing that looks like it will be cool but is very poorly executed.
Response from GoPupSocksJan 11, 2022
Hello there, Thank you for leaving us a review. We are saddened to see that the material of the custom product didn't meet your expectations. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. As far as providing a review, we cannot provide a proof as your order goes through a series of necessary steps in order to send out a quality controlled product in a timely manner. We’ve worked hard to build out a process that all of our orders go through, including our team’s genuine attention to detail to ensure your order is created with care. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]
customer
The picture on the socks looked nothing like I wanted it to, more like a blob that you couldn’t make out. I reached out to customer service with no response. Don’t waste your money.
Response from GoPupSocksJan 11, 2022
Hello there, Thank you for leaving us a review. I am sorry to see that printing on the product of the image you submitted didn't turn out as you had anticipated. Unfortunately, we could not find any trace of an email that you sent us. Contact us at [email protected]
customer
The clarity of the pictures is amazing!
Shauna B.
I put my order in Dec 9th. It still says “ in production”. I have asked repeatedly over the last 5 days for someone to reach out as to when I will be shipped. The only reply was automated that they will get back to me within 72 hours. It’s been 5 days! I would like a refund
Response from GoPupSocksJan 11, 2022
Thanks for placing an order with us. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions with us. Unfortunately, we could not locate any specific order details based on the information provided in your organic review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience.
