Anna B.
Sock quality & customer service =…
Sock quality & customer service = terrible.

GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Anna B.
Sock quality & customer service = terrible.
customer
just bad our dog was unreconizable on the socks. I sent several emails inquiring about a refund or replacement and received no answer
customer
I left pretty detailed requests about the designs on two pair of socks and what I received in the mail didn't seem to take them into account at all. Some of the printed images were so grainy you can't see the animal's features. Wish I would've had some communication if any confusion or anticipated problems like this so we could've changed the images and gotten the cropping job right... the recipients still got a kick out of them but not worth $30+ that I paid for each pair.
Response from GoPupSocksFeb 24, 2022
Hi Conor, Thank you so much for taking the time to write a review. I have looked into the order and I am going to have one of our Resolution Team members get in touch with you via email. Please be on the look out in the next day or so. Thank you, Betsy The PupSocks Team
customer
Poor contrast. I have a black and brown doggo and his facial features are barely visible on the socks. The pictures are vlear, but it just didn't transfer well to the fabric.
Response from GoPupSocksFeb 24, 2022
Hi Benjamin, Thank you so much for taking the time to write a review. I have looked into the order and I am going to have one of our Resolution Team members get in touch with you via email. Please be on the look out in the next day or so. Thank you, Betsy The PupSocks Team
Customer
Unfortunately I have not received an order that was placed one month ago. It took customer service 5 days to respond to my email (which is the only way to contact them): They give 3 options: a replacement, a store credit, or refund MINUS customization fee. So, I can’t even get a full refund for an item never received. It makes no sense. Issue a replacement and a refund - that is how you take care of and keep a customer. Now, I await their response again. I have no idea if I’ll ever receive this item. Highly disappointed and will not order from this company again.
Response from GoPupSocksFeb 24, 2022
Hi Brandi, Thank you so much for taking the time to post a review. I am so sorry we were not able to fulfill this order in a timely fashion. I apologize. I do were a resolution was provided and you accepted. Thank you for your patience and again I am truly sorry. Betsy The PupSocks Team
customer
Won't arrive for Xmas even though I ordered at the end of November! I woudn't advise anyone order from this site to ship outside of the states. Better to use a more local supplier despite what it may look like from all the pupsocks ads on instagram. There was no indication when booking that delivery would take this long. No reply to an email to customer service
Response from GoPupSocksFeb 24, 2022
Hi Donna, Thank you so much for taking the time to write a review. I have looked into the order and I am going to have one of our Resolution Team members get in touch with you via email. Please be on the look out in the next day or so. Thank you, Betsy The PupSocks Team
Verena G.
I haven’t received it yet - it’s slow 😩😩😩 I have ordered them in November, and I really wanted to have them for Christmas 😞😞😞
Response from GoPupSocksFeb 24, 2022
Hi Verena, Thank you for takin time out of your day to write a review. I see where we able to help you with a resolution on January 19th. I am so happy that we able to help you with that. Please if you need anything else feel free to email us at [email protected]. Thank you, Betsy The PupSocks Team
customer
They are super cute! Material is weird