My Pup Socks turned out beautiful! They are exactly what I ordered, and my Mom is thrilled. No one else will have a pair of socks like this. Very happy with end results and the ordering process was super fast and easy.
JA
Jason
Dishonest Company
UPDATE 12/30: DO NOT BUY FROM THIS COMPANY. SCAM 100%.
#1 - They buy fake reviews.
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Read all the reviews here - you can see duplicates. The "good" ones are fake. The real ones are everyone complaining they never got their order.
#2 - They don't answer any e-mails.
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They've completely ghosted everyone. Look at the negative reviews recently. I haven't heard from them in a month - and they never sent my order (like everyone else).
#3 - Lying about Ahimsa House Support
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Their support that they say they support, Ahisma House - hasn't heard from them since 2018. I contacted them also, and got a personal response from the director - saying they haven't heard from Pup Socks since 2018, and wishes they wouldn't use their name.
Original Review:
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I created the order on the 5th, with them promising orders completed 5 days after, and 3-5 day shipping. On the 10th day after, I e-mailed inquiring, and within 10 minutes it was marked completed with a shipping label and a note saying "it left their facility, but UPS sometimes doesn't add it to their system yet". That was my first red flag. And that was 7 days ago - and that tracking number still is "Haven't received package" in UPS. I even called UPS, and they said every package they collect is instantly scanned - and what some merchants do is print the label to get the tracking number, but don't actually ship it - so they get that "buffer" time by blaming the shipping company; which is exactly what I think they're doing here.
Three more e-mails to support with zero responses. UPS saying they've not received the package. My best guess is they printed the shipping label but did not actually ship the product, and are laying the blame on the shipping company.
At this point, I feel they're a scam -- took the money, didn't receive the product, and now they're ghosting me entirely.
UPDATED: 12/30
There have been absolutely no response from this company -- still. Not a single email, not a single call - for almost a month now.
If you scroll through the reviews, you can see they bought paid reviews. Exactly identical reviews -- even down to the ones which mention refunds -- word for word.
I definitely believe this is a scam company.
CU
customer
Image was a lot darker than the one I…
Image was a lot darker than the one I sent, and the quality of the material itself was very sub par. Also, ordered a womens small, and the socks we received were huge.
CU
customer
I ordered as a gift and they were loved…
I ordered as a gift and they were loved but one of the photos was so dark on the fabric you can't even see any features. Just a black outline of a dog head and the photo I uploaded was clearer so make sure your photos are well lit
JO
Jacquie O.
No customer service on order
The 2 masks I ordered were great, but the socks printed too dark and I have had no response from customer service after 2 emails.
Response from GoPupSocksFeb 2, 2022
Hi there! Thank you for your review. We truly appreciate your feedback! I can confirm that a resolution was offered via email on behalf of one of our team members. Please look forward to an additional email from our resolutions department at [email protected].
AM
Amber
Ordered 5 pairs of custom socks on…
Ordered 5 pairs of custom socks on 11/24. Have only received 1 of the 5 pairs.
Response from GoPupSocksFeb 2, 2022
Hi there,
Thank you for sharing your feedback with us. We are terribly sorry to hear your order arrived incomplete. Our #1 priority is our customer’s satisfaction and we would love to resolve this issue as soon as possible. That said, please email our team at [email protected] with your order number and/or email address associated with your order, so that we can better assist you. Thank you for your patience.
The PupSocks Team
MC
Mike C.
I was extremely disappointed...
I was extremely disappointed with the product delivered. The socks look terrible. The picture of our pet did not come through. The cat is black and white and there was no white anywhere. It was all black and a sliver of green can barely be seen of their eyes. The quality of the sock is not a regular sock. It felt like a thin neoprene sleeve. I do not recommend wasting your money on this product. If you want to help animals give to a local shelter instead. Very disappointed and now I need to find a different Christmas present. Also it took almost 6 weeks after ordering to receive it.
Response from GoPupSocksFeb 2, 2022
Hi there! Thank you for your review. We truly appreciate your feedback! We do apologize for the delay with receiving your order and also it not being the quality you anticipated. I can confirm that a resolution was offered via email on behalf of one of our team members. Please look forward to an additional email from our resolutions department at [email protected].
JE
Jess
Cardboard socks
The socks feel like cardboard and the customer service ignored my email. They did a great job with targeted ads but highly don’t recommend.
Response from GoPupSocksFeb 2, 2022
Hi there! Thank you for your review. We truly appreciate your feedback! We do apologize to see that the feel of the custom product was not what you had anticipated. I can confirm that a resolution was offered via email on behalf of one of our team members. Please look forward to an additional email from our resolutions department at [email protected].