customer
delayed shipping and absent customer service
Ordered After ordering I received a notification that the order was going to be delayed beyond what the original expected ship date was. OK, stuff is busy I get that, but there wasn't any estimate as to when they would be shipped. Finally shipped after Christmas was over so that was the start. Second, 2 of the 4 pairs had the wrong images on them. I submitted a request online to address this and received no response at all. For socks that are $30+/pair when you get 2 right and 2 wrong, it's kind of a big deal. So after giving ample time to response, I am now giving a poor review due to the shipping delays and non-existent customer service.
Response from GoPupSocksMar 4, 2022
Hi Ryan, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for top-notch quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempt, however, we'd like to reach out with a resolution at this time. That said, Please keep an eye out for an email from our team. We appreciate your business and thank you for your honest feedback. Best Regards, The PupSocks Team 🐾