Jolene
You pay for the companies mistake!
On Jan. 31, 2022 I ordered 3 pairs of socks totaling just under $88 for a Valentine’s Day gift. I received the sock 3 days before and the order was wrong. I received someone else’s loved ones socks. I requested a full refund as I no longer wanted to the socks. I had to get a different gift last minute. The company stated they would only provide a refund for the order minus their customization fees stating it’s not their policy to provide a full refund. So I have to pay the customization fee for socks that aren’t the right size and have someone else’s loved one. I will never use this company again. Buyers beware of the return policy even when the company makes the mistake!
Response from GoPupSocksMar 4, 2022
Hi Jolene, Thank you so much for taking the time to post a review. We are so sorry that you received the incorrect order. We would love to make this right for you. We are going to have one of our Customer Service Team members get in touch with you via email. The PupSocks Team