Donna B.
I wish I could vote no stars
I wish I could vote no stars. Ordered on 11/26. Was told I'd receive my order 8-10 business days. It's 12/28 and I'm still waiting. Numerous changes in delivery date. No responses to emails until 12/23. Item didn't arrive in time for Christmas. Order now appears to have been given to USPS with another 3-8 day delivery window. Pupsocks continues to blame shipper when they didn't give product to shipper until late on 12/20. No real concern about customer and no real help in resolution. They refuse me a full refund until I return the item -- which I have no idea when I'll get. We're stuck waiting to see if the package ever arrives and wondering how long a refund will take since the package is no longer needed as it was for a Christmas gift exchange. Win-win for them -- they have my money and have me stuck in an endless loop of waiting.


