GoPupSocksReviews of gopupsocks.com

I don't receive my socks eland the team don't respond in Instagram DM...

They were a gift and the haven’t arrived

This review is not for the quality of the product but for the customer service. One star for the product I received, can't give any stars for service because no one has ever responded to me. My hope is that someone from this company sees this review and actually reaches out to me. Given the other reviews I just read, I'm pretty sure it's hopeless. I placed an order right after Thanksgiving for two pairs of socks and two masks. It was a Christmas gift for my sister-in-law and her husband. The masks arrived early December, but no socks. I thought the socks were sent separately. Around 12/18, I was getting nervous. I checked my order status and it said it was completed - everything was sent. But I still had not received the socks. I immediately emailed them through their online system (as there is no phone number). It was a Saturday so I tried again on Tuesday, the 21st. And then again on the 24th, and then again on the 29th. I gave them all the benefits of the doubt to respond to my four queries. I understood that it was the holidays and I gave them the 72 biz hours between each inquiry that they requested. I own a small business and I know how hard it can be to handle requests. But no response is unacceptable. I really wanted to gift my family these socks. But now I'm out $70 with no hope of ever receiving the Christmas gifts for my family. Maybe they went out of business. Still not an excuse for absolutely no answers.

I ordered two pairs of socks, which I paid around $50 for. Shipped rather quickly but received the wrong socks. I immediately wrote in a request for replacement. Three weeks and three e-mails to the company later and I have yet to hear from anyone to correct the mistake. It was supposed to be a late Christmas gift then I thought maybe it could be a birthday gift. Now I’m doubting I’ll hear from the company at all. Incredibly disappointed.

I thought these would be a great gift for my wife. The pictures turned out nice but the overall quality of the sock was disappointing. The fabric was thin and felt very cheap. Also the fit of the sock was off from normal socks. They were very loose at some places and to tight in others.

What a disappointment. First, I ordered in time and paid extra for 2-day Air Freight to get (w/Christmas Money Back Guarantee). I finally received my order on January 5th 2022 (that's 10 days after Christmas).They never responded to any of the 3 emails I sent regarding the order status or the failed guarantee. And I could not find a phone number on their website to call. As for the products...not good. The face mask is unusable as it just kind of hangs in front of your face. No way to tighten or close the gaps. The socks...certainly not comfortable. The graphics on both products were reasonable. The bottom line...low quality products and horrible customer service.

Have Not received the order yet. Very disappointed. They were Christmas gifts

I ordered PupSocks mask as gifts for the Holiday and everyone LOVED their mask! It took about 3 weeks to receive my order in the mail. Def will order again from PupSocks.