goprogram.comReviews of goprogram.com

I was sent a way2go card without even asking for one? I am trying to find a live person to talk to, this is a big NO!!! I have not had a case since 2009 and it was closed in 2009 for child support. Why send me a card after 14 years, have I been compromised or hacked. I won't know because I CANNOT TALK TO A LIVE PERSON!!!!!!!!! I have called this number for 3 days straight thinking someone filed for services with my information.

I call the number and it says I have 604 dollars, I try to withdraw 604 and it gets declined. There is no way to access any representative to find out what the problem is and how to resolve it. I've tried using the 0000 trick on the phone and it doesn't work. Logging into the website keeps taking me back to the home screen. It seems to me that they are stealing my money.

Call customer service and ask them why I’m being charged to take my money out of network ATM. They told me there are no role in network ATM so I’d have to pull it from the bank. I asked where the bank was and they said there are none in your state, you have to go to the Mobile bank that set up, which is two states away.. anywhere anywhere I go to pull out anything for Mastercard I get charged $3.50 every time I do so I called them and they said basically there are no network ATMs. This entire company is scamming people out of their money.

Worse customer service ever. There is not a person to talk to using the customer service number on the card. And the State of Oklahoma uses this program for Tax refunds. Cannot get the card activated. Cannot get a human to help. If the issue cannot be addressed using one of the prompts, the voice literally says "goodbye" and hangs up. I have spent 5 hours so far calling the number going thru every single phone prompt. Never did get a human being. The goprogram help page directs to use the customer service number on the card. There is NO customer service.

Tennessee Go Way2go card sucks. The automated Customer service line sucks. You can't speak with anyone live. I've tried every number. Every option. No live person. Just trash when you really need it!!!

Way2Go debit card is issued by Comerica Bank and managed by Conduen. Dealing with them has been a nightmare! I tried xfering funds to my bank using their app. The system kept denying saying my bank is invalid. I inputted my account info correctly. I was just hung up on by customer service because the rep didn’t want to address my questions including her name or manager. It took me an hour to get a person. I had to repeatedly put n bogus PIN 4 TIMES to get a person!? They said I had to email copies of my drivers license and bank statements. I never asked for this card. After speaking with Maryland Child Support office they pointed me to signing up for direct deposit. That only took 5 minutes. Why do governments continue using Comerica Bank and Conduen??? The whole system is a joke! I wish I could give zero stars

The app has never worked. It says to go to goprogram.com. Then the website only works sometimes. It hasn't worked at all for 3 weeks now and it's very inconvenient. I just want to check my balance without having to call the 1-800 # and go through the automated process, which is SUPER annoying. You're forced to listen to long-winded info before being given menu options. And not just at the beginning of the call but after each menu selection 🫩

Horrible. Cannot access website to see transactions and balance history. Most purchases say pending and then I will see the transaction amount after that one. Did I get charged twice? Hard to know when you can't see balances. No customer support at all.