goprogram.comReviews of goprogram.com

Card constantly declines, cannot log online have to wait 2 days for a call for assistance. First they said I need to send in a blank check from my bank to do transfers then they said I had to send my id in so they can verify me and then I should call back and say I've been verified and start all over with my complaint. What the what!!! declines at all types of places and they say, its not showing any declined transactions... I wish theyvwould change card vendors. And with all that the worst thing All the Customer Service Reps have bad attitudes and very condescending when I asked for a way forward. She said if it was me calling in I would say.... yea please tell me what to say cause I had no idea what was going on or What she was talking about. SMH

I’m so fed up with the way2go program and the people that work for them!! They don’t care about helping you resolve the issues you have. 2 months worth of child support I haven’t received all because they want to keep giving me the run around about getting a new card.. pay $5, give your whole life story in order to get a new card.. as long as it isn’t their money they don’t care to help! WORST PROGRAM IN THE WORLD AND SO ARE THE EMPLOYEES WHO WORK FOR THEM!

Horrible company, you have to jump through hoops to get your own money. It would be nice to be able to communicate with someone. They claim you can transfer to your bank account but don’t tell you how much at a time. So they kick it back you two days later. I am afraid to keep my money on this card because it does not seem secure!! And I won’t even attempt to use it to make purchases because so many people say it doesn’t work.

I honestly don't even want to get it one star. I can't get anywhere I can't use my card and the website won't let me talk to anyone real or give me the chance to talk to technical support for this card no other agency that's affiliated with the card like Georgia child support they can't help me because they can't get in touch with anybody either they can't the emails I send have not been responded to this is ridiculous go back to EPPICard because this isn't going anywhere

I want to let you know that I did receive a bank statement. I called the card and followed the prompts however I did nothing. When it said to put in your social you put all (((zeros))). I did get to speak with someone. Got my statement within 5 days. I was so thankful. It was for housing, so Thank You to the person I spoke to and sent me my statement.

1 DAY LATER: Way2Go reached out and assisted me. So I appreciate the customer service of the second person, but there should be automated systems in place - that work. Updated to "two" stars. It wasn't always this bad! The website and customer service numbers are jokes. I haven't received child support in a number of months, and have misplaced some of those documents. Used to be able to change the pin using customer service or request 'user id' using the website. Now - nothing. I was able to reach someone by doing the 000-00-0000 method for your SSN, only to give a LIVE PERSON my SSN, bday, etc. and to have them turn around and tell me there's nothing they can do. WHAT??!! If my credit wasn't frozen, I'd really be concerned... The whole thing feels fraudulent. I asked the lady to put in a ticket, so we'll see what comes of that.

Worst experience I have ever experienced. They are worse than the Indian tech team. I don’t see this company making it another 3 years.

Was told my card would be sent in two days and it’s going on 5 days no card and no way to get in contact with anyone one yall need to do better this dnt make no sense