Petplan Pet InsuranceReviews of gopetplan.com

Petplan has provided me with excellent coverage for my 2 cats for the past 4 years. Super helpful customer service (which is available 24/7), an easy claims process and lots of helpful articles via email have made me a very happy customer. They've helped us through many scrapes and illnesses over the years and I couldn't be happier that my 2 cats are Petplan protected.

I started with this company when my dog was 5 years old. They started at $42.00 per month and kept rising the fee up to $65.00 now. I tried to lower the coverage and they told me I could not change the deductible because I had a claim, which they did not pay. Seems like a company made for profit and do not show they care much other than your money.

Petplan Pet Insurance is wonderful! I have two Yorkshire Terriers about 6 months of age and have already had to file two claims for one of them. They were both handled promptly and favourably. The process for making a claim is so easy - all can be handled online. I love the phone app as well. I would never again be without insurance for my pets and highly recommend PetPlan.

Watch out for Petplan -- they used to be a great company, I have three pets currently insured with them, with an additional two in the past. They used to have reasonable pricing and policies with stellar customer service -- NO MORE! First they changed their underwriter, then the renewal prices went WAY UP with significant changes for the worst in the coverage. Now, without any notice, they have stopped paying claims that are submitted 90 days after the treatment. The rep says "that always been in the policies but we didn't enforce it." That may be the case but in the past, I was told repeatedly by representatives that past claims would be paid without any problem. We did not get any notification of this change. Now I have hundreds of dollars in claims that I haven't filed for treatment and medication. I'm stuck because of my pets' preexisting conditions. Stay away from PetPlan.

Thank you Sarah Vasallo for answering so many questions about all 4 of our fur babies Pet Plan policies today. Our pack loves Pet Plan. Sarah is very helpful, patient, and kind. A great representative of a very caring company. We are so happy we have Pet Plan to help us take the best care of our babies.

I was nearing the end pretty tough overseas work trip when my friend who was dog-sitting my pet Barkley texted me saying he was at the Vet/ER because Barkley broke his leg. I called the vet immediately and was told it was a bad break, definitely required surgery and it had to happen ASAP. I honestly thought he might lose his leg. The doctor was upfront and told me this could cost as much as 6k. When I said I had pet insurance she was relieved for me and Barkley and said she tells everyone it's a must have for pet owners. She's right. Barkley is getting the care he needs to recover and Petplan is really coming through. This was the first claim I filed so I was a little overwhelmed with the process at first but they are very reachable, kind and understanding over the phone and they walked me through every step of the process. Having pet emergencies is undeniably stressful and this was no different but it's nice to know Petplan was there for me and Barkley to make this whole thing a little bit easier. I highly recommend Petplan to owners.

Submitting a claim to Petplan is actually more complicated than submitting to my human insurance. To date, they've denied every claim that I've submitted on the (faulty) basis that my pet's condition was pre-existing (it wasn't). I've filed an appeal but have yet to have a response from Petplan. In the meantime, they continue to send me marketing material every few days to get me to continue subscribing.

If I could give zero stars I would! I had a claim rejected due to a ‘pre existing condition’ my dog never had! I asked for the documentation that pet plan had (under GDPR I’m entitled to it) but they didn’t send it, instead I received an email telling me what they had already told me over the phone. I did ask my vets for the documentation they sent to petplan and there is no mention of it being a ‘condition’, it was classed as post operative precaution. No wonder Petplan won’t send me the documentation I am legally entitled to. I’ve been paying this company over the odds for 7 years, for a policy that isn’t worth the paper it’s written on. I think Petplan just take your money with no intention of insuring your beloved pet! Disgusting!