Petplan Pet InsuranceReviews of gopetplan.com

My daughter inn law took out insurance for her dog with this company. Since taking it out her dog has been diagnosed with bladder issues and needs surgery. She has been in touch with pet plan and been told that her dog isn’t covered for the operation. She wishes that she didn’t go with them but because it’s now an ongoing problem she can’t change company’s The operation is going to be very expensive. She is still trying to get it covered by them. She thought she was going with a very pet rated company now wishes that she hadn’t. Avoid at all costs and double check what you are covered for

Stuck in a loop in their customer service system with multiple people/AIs replying to the same email without looking at what has already been discussed. Took too long to finally get a straight answer on an issue of supposedly missing vet history. Claim is now resolved but still getting new responses to old emails! Premium and excess are both high so considering just opening a savings account for future vet bills!

My dogs have been insured since I got them in 2016, I have just had my renewal from £99 pcm to £113 pm. I never make claims because they increase when I do. My girl dog got admitted to Northwest Veterinary Health care hospital with inflammation/infection and increased white blood cells and a mass cranial to her kidney. Petplan refused to pay straight away saying she has has this problem before which is not true and that it's coughing and respiratory which this is the first time Mia has had this. I just feel so let down because when I signed up I had the best cover as mia and Alfie have got older their cover has decreased. I now owe a bill for £4,315 which is unfair i pay so much a month. So payplan is happy to take money and not pay for vet bills shame on you petplan you are a disgrace and im going to fight this to the end

THIS COMPANY IS A DISGRACE LEAVING MY ANIMAL TO SUFFER UNNECESSARILY THE CALL CENTRE IN INDIA IS DISGUSTING DOESNT SPEAK OR UNDERSTAND ENGLISH AT ALL, GETS TOTALLY CONFUSED MAKING YOU REPEAT THINGS OVER AND OVER, PROMISING TO CALL YOU BACK BUT NEVER DO, THEIR PRIORITY IS TO AVOID PAYING OUT FOR ANY CLAIMS AND NOT CARING ABOUT YOUR PET NOEL FITZPATRICK SHOULD BE ASHAMED TO REPRESENT THIS COMPANY IN TV ADVERTS AS HE IS FAR TOO PROFESSIONAL TO BE ASSOCIATED WITH THEM. LOOK AT THE REVIEWS NOEL, 1.9%??? AVOID THIS COMPANY UNLESS YOU WANT TO BE SCAMMED AND DISTRESSED BEYOND BELIEF

This company rips people off. Have had my dog insured with them for 14 years without makin a claim. Now my dog has arthritis and needs monthly injections to control her pain. They paid the 1st few months and I had to pay the 20% excess, which was ok. However because I'm now entering a new policy year they want me to pay an extra excess of £115 before they restart paying my claims and yes still taking 20% of the claim as well. The government don't care, they give permission to these companies to rip us off. Its high time these insurance companies sorted and their policies reviewed by an independent adjuster. Over the years I have paid them in the region of £14,000 and now they just want more and more money from me. It will be cheaper for me to pay for my dog's treatment myself so I won't be bothering with any insurance again ever.

I have a young cat, premium went up after one small claim. 1 bout of diarrhea they make anything to do with the stomach exempt.

When our beautiful little staffie passed away in March petplan were amazing, The compassion they shown was wonderful,, We are in the process of adopting another dog from Dogs trust and Petplan with be our 1st call after signing the adoption forms,

Disgusting customer service when trying to renew policy! They have increased my policy for 2 dogs 6 & 7 never claimed by over £800 a year and feel this is fair !