Petplan Pet InsuranceReviews of gopetplan.com

I have been a loyal PetPlan customer since 2010, at one point paying $2700 per year for our two dogs.  When we adopted a 7-month old puppy in March 2021, there was no question we would cover her with PetPlan.  Fast forward 3 months, the credit card we had on file with PetPlan was compromised so it was canceled by the credit card company, hence PetPlan was not able to process her monthly payment.  Does PetPlan email me with this information, send me a letter, or otherwise try to reach me with this information?  No.  They claim they called our home number, but we have no record of that call nor did they leave a message.  You'd think when you're about to cancel someone's INSURANCE policy for nonpayment, you would make a little bit more effort to reach them so they can fix the issue.  No, not PetPlan.  To make matters worse, when I called their customer service to reinstate this policy, all I got was the run around and then eventually ended up talking to a "supervisor" by the name of Don D who said it is NOT PetPlan's POLICY OR PROCESS TO EMAIL CUSTOMERS in situations like this.  Because his response was so unbelievable and ridiculous (and possibly against insurance regulations??), I asked to speak to his supervisor - Don D indicated he will put in the request, yet to this day, no one has called.  PetPlan, this experience has been beyond disappointing and for your sake, I hope Fetch can clean up your act.  At this point, you leave me no choice but to take our business elsewhere.

Buyers beware, horrible claim experience, at the end of the day, a company can have the fanciest marketing and slickest app but it is how they handle claims that matters. My dog had an ear infection, they reviewed her record and in 2018, she saw the vet due to scratching and allergy was ruled out. But because it was mentioned in her record, they determined that ear infection was allergy related and all future allergy related incidents will not be covered. Worst yet, when I call to cancel the policy, they threaten that no other insurance would cover me because we had a claim. What a terrible company!

TATTIANNA super helpful and patient solved all problems and more all phone support should be this good thank you guys

My dog had an illness and a surgery all within 2 months, and having Petplan Insurance made it much easier to bear the cost of both. Very glad I have it!

The representative I spoke with ( Claudia) was super helpful and understanding. She went above and beyond to explain things and sent links as well. It made the experience a pleasure.

Most horrible company. Charging 3 times in one month without notice. Will be canceling and taking my services elsewhere

The last two representative I spoke to were so kind and empathetic. They knew how I felt and I almost felt tears in her voice. I am so happy that I have pet plan and the team to support me throughout in thisndifficult time. My cat just came back from the doors of death. She has had 3 blood transfusion and after spending so much money I was very stressed about how am I going to continue supporting her meds. The pet plan team helped me expedite everything and the support was way beyond personal. I am so glad I chose pet plan

I was having some difficulties with my Petplan account and I called on several occasions to rectify the issues. Although the staff were helpful and patient the problem was a difficult one to resolve. However, when I talked to Stacy she went over and above. Not only did she go to her managers to help assist me she had the problem solved within a day and called me back several times to make sure everything was ok. Also a Manager named Gina was incredible to me too. Thank you