Gooten: Print on DemandGooten is a print-on-demand production and logistics company that helps scaling brands simplify complexity. Our single-vendor solution streamlines procurement and fulfillment by offering access to a global, redundant network of manufacturers through one unified platform. We deliver operational excellence backed by contractual guarantees, competitive volume-based pricing, and a modern API that enables fast, self-serve integration. With Gooten, brands gain flexible production capacity, accelerated product launches, and supply chain resilience—without the need for in-house ops teams.
Gooten: Print on Demand (gooten.com) has 216 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Cantrelle P.
I contacted Gooten regarding a possible account issue and they responded quickly and considerately. Their customer service is excellent.
Response from Gooten: Print on DemandFeb 24, 2021
Hi there and thank you so much for leaving us a review! We love our customer support team and are thrilled to see when our partners have the same experience with them! We look forward to hearing more about your experience!
Lesley D.
I previously left a bad review in the middle of a number of printing issues I was experiencing with the socks in my Etsy shop. I wanted to update the review, as Gooten has gone above and beyond to fix the issues and make this right for me. Very pleased with their response!
Response from Gooten: Print on DemandMay 11, 2021
Hey Lesley! We appreciate you updating your review. Our team works very hard to assist our partners in their excellence in their shop. Thank you for being one of them and for scaling with Gooten!
Glen T.
I am still waiting for an important element to complete the resell forms. I was told gooten has my florida resell certificate on file. Innorder to complete the other forms i need the number but I can’t find my number. I have requested the number to be sent or a photocopy of the certicate so I can get finished finishing the other resell forms.
Response from Gooten: Print on DemandFeb 22, 2021
Hi Glen, Our customer support team is able to assist with this. Please submit a ticket through our helpdesk on our site and they would be happy to work with you to get this solved! Thank you for your patience. We hope this helps! https://help.gooten.com/hc/en-us/requests/new
Chas D.
Gooten is my chosen supplier because in terms of turnaround time and price they are superior. For what I use gooten for, I give 5 stars. Ive also had problem orders which they fixed quickly and easily, their support team is good.
Response from Gooten: Print on DemandFeb 22, 2021
Hey there! Thank you for writing us a review. We are so happy to hear you have enjoyed working with us! We value our support team so much and love to hear our partners do too. Thank you for going with Gooten!
Enoch A.
Gooten is great. Low prices, good customer support. I recommend!
Response from Gooten: Print on DemandFeb 22, 2021
Thank you so much for leaving us a review! We love to see that you are enjoying working with us. We love our customer support team as well. We look forward to working with you more.
Amy S.
I need to start by saying I was very excited about Gooten initially. I ordered a print sample and they even contacted me to let me know that it wasn't formatted correctly so I could go fix it before it was printed. After this, I was over the moon about the service. I received a print and was impressed by its quality and packaging. I was very excited about ordering some more samples and some stock to bring to art shows as I would like to start doing some shows this summer. I ordered 2 cards, 1 art print and a canvas wrap to see the quality and the total of the products came to 16 dollars. The total of the shipping came to 31 dollars for a total of 47 dollars plus tax. I wrote to them to inquire why they are charging 200% the cost of the item to ship and I was given a cookie cutter response that didn't even answer my questions. It looked like someone copied and pasted it. I can't order my stock and pay 100's in shipping. So I guess I can't order my stock from Gooten. With that level of shipping I might as well just order it from a local print company and have more control over the quality of the product. In addition, the fact that Gooten does not have a chat function or a number for customer service is a problem. As a seller, if I need help with a customers order, I don't want that help tomorrow, and then if I write a response I get an answer the next day. This isn't the 1990's. If I need customer service, it needs to be more immediate as I am dealing with a customer base that I need to make happy.
Chad O.
Garbage quality T-shirts when I used the service, calendars with astronomical shipping costs. One of the worst quality of print I’ve ever seen in my life. Use this service at your peril, can do serious damage to your reputation with customers.
Response from Gooten: Print on DemandJan 11, 2021
Hi there, thank you for writing a review. We are sorry to hear you haven't enjoyed working with us but we appreciate the opportunity to be able to see what places we need to improve. As we always say it is important that our customer support team is notified about these experiences so we know how to correct it. Please submit a ticket through our help desk so our support team can investigate it further. We are so sorry for the inconvenience, we appreciate your patience!
Ankur T.
Worst POD co. I ever worked with, I ordered 4 different posters one of them say said it is delivered and I never received that and another one is still on transit for the last 4 weeks, I will suggest you guys don't use Gooten for its prices because it has the worst services and you will lose your reputation with customers.
Response from Gooten: Print on DemandJan 4, 2021
Hi there. Thank you for leaving us a response. We always appreciate getting your feedback to note ways we can improve. Please submit a ticket through our helpdesk so our customer support team can assist you in correcting your experience. Thank you for your patience!
