Gooten: Print on DemandGooten is a print-on-demand production and logistics company that helps scaling brands simplify complexity. Our single-vendor solution streamlines procurement and fulfillment by offering access to a global, redundant network of manufacturers through one unified platform. We deliver operational excellence backed by contractual guarantees, competitive volume-based pricing, and a modern API that enables fast, self-serve integration. With Gooten, brands gain flexible production capacity, accelerated product launches, and supply chain resilience—without the need for in-house ops teams.
Gooten: Print on Demand (gooten.com) has 216 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Outspoken.be
I just started using Gooten as supplier for my POD. From in the beginning we agreed that I need a VAT invoice as I am from the USA with my VAT identification number. When I made sales, I requested this in several emails and they did not answer anymore. So the sales I made there was no profit for me. I don't like breaking agreements.I work with 5 others 4 USA and 1 China with VAT invoices. What is the problem? Not using this again.
George S.
I'm a new customer just starting out with my shopify store. Unfortunately I've run into constant roadblocks with Gooten. From actually getting an account setup, to actually placing a test order. If I were not persistent I would still not be using your platform. I feel that I've encountered more than should be expected issues with just getting started. How are things going to flow once I get customers, this is what scares me with your company. I truly hope that I don't have to push constantly to make my business work when using Gooten for my POD company, because if that's the case it's not acceptable.
Response from Gooten: Print on DemandMar 23, 2021
Hey there! We are happy to have you onboard but we are upset to see your experience hasn't been positive. Our customer support team always want to hear about these types of issues and experiences so we know how to help you and how to better ourselves for the future. Please contact our customer support and submit a ticket. Please note our support team has an SLA of 72 business hours but will get back with you shortly. Thank you for your patience as we work this out.
Amy S.
I need to start by saying I was very excited about Gooten initially. I ordered a print sample and they even contacted me to let me know that it wasn't formatted correctly so I could go fix it before it was printed. After this, I was over the moon about the service. I received a print and was impressed by its quality and packaging. I was very excited about ordering some more samples and some stock to bring to art shows as I would like to start doing some shows this summer. I ordered 2 cards, 1 art print and a canvas wrap to see the quality and the total of the products came to 16 dollars. The total of the shipping came to 31 dollars for a total of 47 dollars plus tax. I wrote to them to inquire why they are charging 200% the cost of the item to ship and I was given a cookie cutter response that didn't even answer my questions. It looked like someone copied and pasted it. I can't order my stock and pay 100's in shipping. So I guess I can't order my stock from Gooten. With that level of shipping I might as well just order it from a local print company and have more control over the quality of the product. In addition, the fact that Gooten does not have a chat function or a number for customer service is a problem. As a seller, if I need help with a customers order, I don't want that help tomorrow, and then if I write a response I get an answer the next day. This isn't the 1990's. If I need customer service, it needs to be more immediate as I am dealing with a customer base that I need to make happy.
