goopReviews of goop.com

Customer service is hard to receive... clothing items arrive but not as described!

I bought the goop glow toner at aTJX and the product is full of insects. I reached out to goop customer service and they refused to do anything and told me to go back to retailer. I have photos if interested.

I enjoy the new products that come out and that they are sustainable

I purchased the "G. Label by goop PANELLA SQUARE-NECK DRESS," which was a FINAL SALE. It arrived dirty and used; there were no sale tags attached. Several emails with images of the dirty dress have gone unanswered. Then I tried calling during their business hours, nope . Then I tried messaging them on social media, nope. From the reviews I guess I'm stuck with this beautiful, but dirty dress, that I'll have to pay to get clean.

I have never purchased anything from Goop. I'm writing this review because I really appreciated the article, "Gwyneth Paltrow x Phil Stutz: The Power of Small Things". The New York Times makes you pay to read articles and I found this interview incredibly helpful.

The worst skin that I ever had in my life , but I don’t know why. When the skin cosmetics of this brand has come on the market ( face oil & goopgenes nourishing face cream & goop beauty glow lotion) they were good and qualitative but something it’s changed , changed in worst. First at all the color of this “goopgenes” face cream is not the same as I used to know. So whatever they put in their products now is making you allergic and your skin is more dry than ever ( specially the goopgenes nourishing Body Butter). Regrettable!

The ABSOLUTE worst customer service that i have EVER encountered. Emailed them 10 times and called a dozen times in 2 days to cancel an order that was mistakenly made. The customer service phone never picked up!!! it just stated that “ if you are receiving this message , we are with other customers. call back or email us “. When you email them , as the majority of most on line companies, you never receive an email to let you know that they have received it and will follow up. ALL you hear are crickets. !!! i never need a product in life that has this much hassle. DONE! Stick a fork in it!

Customer service is non-existent. No one responds to emails or answers the phone. If you have an issue, you’re on your own. On top of that, if you want to do a return you have to pay for shipping, yet if you want to cancel your order no one responds. So frustrating! I’m predicting weeks of chasing them down just to get a shipping label for an order I wanted cancelled in the first place. Never again. And you can find most of the items on their website cheaper at other retailers.