goopReviews of goop.com

Stop cruelty on animals! don't finance this crap

Really bad to use angora hair for your clothing. Animal abuse. Why would you do something like this? Wouldn’t buy anything from you since hearing this.

I wish I had read the reviews here before ordering from GOOP. My experience echoes the myriad of fellow reviewers below who have faced the same silence and lack of accountability. I purchased a $1,500 Savette leather bag from GOOP just a few months ago, and the color has already lifted and peeled across multiple areas of the leather — an issue any professional in fashion would recognize as a manufacturing defect, not wear and tear. Despite sending three detailed emails with photos, videos, and proof of purchase, I have received no acknowledgment, no response, and no resolution. It is alarming that a company positioning itself as a luxury retailer refuses to stand behind the products it sells. At this point, it feels like a total scam of both investor and customer dollars — built on marketing and image, not responsibility or integrity. Being responsive to customers—especially when selling luxury goods—is basic ethical business practice today. Yet GOOP seems to have a track record of ignoring customers altogether, not just me. It’s unacceptable for a company positioning itself as premium to operate this way. Frankly, there should be a news segment about this pattern. What GOOP sells is an image of integrity and “conscious commerce,” but the customer experience tells a very different story. If you value quality, accountability, and basic customer service, take your business elsewhere. GOOP’s customer experience is not worthy of the brands it represents or the prices it charges. The founder(s) should be ashamed of themselves.

If I could rate no star I would. I got charged $71.40 in duties and taxes upon checkout and was assured no extra fees collected upon delivery. DHL courier contacted me to pay an additional $103.55 for duties and taxes UNPAID! They even sent me a picture of the waybill saying I did not pay these. I have sent several emails to Goop regarding this and haven’t gotten any response. I have phoned the customer service line and get an answering machine mssg directing me to email different departments. They DO NOT answer the phone nor do they have a live chat widget on their website that they say you can talk to. On top of everything if I get my order returned, Goops return policy says they keep the duties and taxes collected! How can they keep the $72.40 that they say on the way bill was not collected? I have been a subscriber since inception and a supporter and have enjoyed the relevant newsletter content. But I intend to unsubscribe and not order anything again from them unless they can resolve what they’ve done here and offer some goodwill to this enormous inconvenience I have experienced!

Ten days ago, I paid $25 for expedited shipping on an item that was supposed to take 1-2 days to process. After emailing customer service earlier this week, I have still heard nothing about the order or when it will be ready to ship.

Absolute scam

I have been a loyal customer of Goop for over 10+ years & for most of those years they were an excellent company that stood by what they sold & honestly seemed to care about their customers & the relationships. In more recent times the past 3 years their customer service has dropped off completely. Now they treat customers like myself like I should be so lucky that they would even sell their overpriced products to me & should they make any error of any type it is my fault. They no longer have a working customer service phone number-PERIOD. The phone number they provide to customers online & to the credit cards/Paypal/Afterpay etc. is the same phone number so no one can reach a live agent. When you call the number provided it directs you to email them. Upon emailing them you will get a basic/generic email stating someone will be in touch with you in 24 hours. Well that is a lie.My final decision to breakup with GOOP was because I ordered close to $1200 in merchandise. In GOOP land that is like 3 items. I checked out through PayPal and it immediately redirected to Goop stating “purchase complete”. A few weeks go by and no delivery. Long story short GOOP shipped & billed my order to an address they had on file from 7 years ago. I buy stuff from them monthly so this struck me as odd. PayPal & my bank confirmed my shipping & billing address to be my correct addresses & did not understand how GOOP could make such a careless mistake. Though GOOP knows they are in the wrong they refuse to help me or work with PayPal dispute department. It’s like they want me to have to suffer through the entire process time it takes for PayPal to do their discovery, which PayPal has already said based on the situation, tracking numbers and so forth the claim will be in my favor. The card I used through PayPal is prepared to not only reverse the charge but file fraud against Goop for their clear deception, billing an address that doesn’t align with my card, and the dollar amount attached to the order. When Goop finally decided to grace me with a response it basically said ‘to bad for you we billed & shipped & now it’s up to you to contact USPS to work on a claim. Have a nice day.’ The address they sent it to isn’t even in the same city, USPS doesn’t work with buyers only shippers. GOOP knows this. So now I am out $1200, the misery of knowing they messed up & have no intention of fixing-essentially stealing from their customers. THEY HAVE BECOME A FRAUDULENT, scam of a company just like their owner. I KNOW I will eventually get my money refunded but it was a hard decision to breakup with them. So unless you want to be overcharged for “GP Picks”, get emails that are nasty & condescending I would literally say steer clear. How could a company that I’ve bought thousands & thousands of dollars with be so arrogant & flat out rude. They act like they are the only high end company around & it is gross. Seriously, I now know why ppl dislike Paltrow so much. She has zero respect for her customers & shows. I am writing this simply because they have really offended me & they literally do.not.care. It’s like they think it is funny I have to wait out the dispute timeline before I get a refund. That is sick. It may only be $1200 to them but that amount is not something to play with. Honestly, suggesting I drive to address they shipped it to in another city to ask the person who lives there to give me the box. Does this sound like a company that cares about their consumers (ESPECIALLY since they know it was their mistake). Buyer beware. Never buy from GP, Goop or her other sister companies unless you want to have spent $80k in 10+ years to only then be treated like a joke. Really, really disappointed as it was my favorite.

I bought three (3) products from GOOP ... facial soap, moisturizer and exfoliating products. NOT at all happy. Why would a very famous movie star put her name on a billion dollar skin care product line without true great results? For more money and less time working in film? Aging? It's really sad. I give the GOOP product 1 star... if I could give it zero I would certainty. Please ladies save your money. Do your research. It's another that ends up in the garbage or given away to good will for less fortunate women and men.