GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairFeb 20, 2026

Dear Billie， Thank you for sharing your feedback with us. We sincerely regret the delay in receiving your order and any lack of timely communication you have experienced. To investigate and resolve this for you immediately, we kindly request that you provide your order details. Once we receive this information, our team will promptly locate your order and provide a full status update. To provide some context, our online store offers a pre-order option for select items to showcase our full collection. We suggest you check if the hair extensions you purchased were a pre-sale product. We appreciate your patience and look forward to assisting you as soon as we receive your order details.

Response from GOO GOO HairFeb 1, 2026

Dear Katlin, Thank you for bringing this to our attention. We sincerely regret the experience you described with your recent order, and we appreciate you taking the time to share your feedback. We have investigated the issue and have sent you a detailed email regarding the refund and the situation surrounding your shipment. Please check your inbox for this message, which outlines the steps we are taking to resolve the matter. To ensure you receive it, please check your inbox as well as your spam or junk mail folder. We value your patience as we work to address this, and our team is committed to ensuring a more reliable experience moving forward. Please feel free to reply directly to our email if you require any further assistance.

Response from GOO GOO HairJan 29, 2026

Dear Bea, We are so sorry to hear about the frustrating experience you've had. We completely understand why you're feeling angry and disappointed, and we sincerely apologize for any inconvenience this has caused. We'd like to offer a little more insight into our current order process. Our website is set up for some pre-orders, which typically take between 25 to 60 days to ship. This extended timeframe is because we take great care in our strict selection of raw materials, and this process can unfortunately lead to longer shipping times. To help us understand your situation better, could you please confirm if your recent order was a pre-order? Regarding our customer service response times, we always aim to reply to all inquiries within 24 hours. If you haven't seen an email from us, it might be a good idea to check your spam or junk mail folder, as sometimes our replies can accidentally end up there. At the moment, we're having a little trouble locating your specific order in our system, which makes it difficult to confirm the status of your customer service interactions just yet. We've reached out to you directly through the Trustpilot platform to request your order details. If you could please provide that information there, our customer service team will be able to contact you directly and help resolve this issue as quickly as possible. Thank you for your patience and understanding.

Response from GOO GOO HairJan 17, 2026

Dear customer， We sincerely apologize for the frustrating experience you've had. We completely understand why you're feeling angry and disappointed. Please allow us to explain a bit about our current order process. Our website is currently set up for pre-orders. These pre-orders typically take between 25 to 60 days to ship. We take great care in our strict selection of raw materials, which unfortunately can lead to these longer shipping times. To help us get to the bottom of this, Please confirm if your recent order was a pre-order. Regarding our customer service response times, we aim to reply to all inquiries within 24 hours. If you haven't seen an email from us, it might be worth checking your spam or junk mail folder, as sometimes replies can accidentally end up there. Right now, we're having trouble locating your specific order in our system, which is why we can't yet confirm the status of your customer service interactions. We've reached out to you through the Trustpilot platform to request your order details. If you could please provide that information there, our customer service team will be able to contact you directly to help resolve this issue as quickly as possible.

Response from GOO GOO HairJan 11, 2026

Dear Jami ， We’re truly sorry to hear about the frustrating shopping experience you’ve had with us—we totally understand how upsetting this must have been for you, and we want to make sure we clarify everything clearly for you. We’ve looked into your concerns regarding your shipment and pricing in detail, and we’d like to walk you through the details to help clear up any confusion. To start with the shipment: there actually wasn’t a mistake with what we sent you. You placed an order for items listed as size 14, and we shipped out 14-inch extensions—this is exactly the specification that corresponds to your order. As for the pricing: a single pack of our 150g Golden Blonde Highlights (8B/60B) Clip in Hair Extensions is priced at $89.99 USD, and this is clearly marked on our official website. Your total order amount of around $200 USD is based on the purchase of two packs of this exact product. We’ve also reviewed your previous conversation with our customer service team. They did let you know that the size of extensions can’t be adjusted once a shipment has been sent out, but they also offered a helpful solution for you: you’re welcome to reach out to us to arrange a return or exchange as soon as you receive the items. We sincerely apologize again for any inconvenience this misunderstanding has caused you. We’ve just sent you a follow-up email with more details to help resolve this matter further, so please do take a moment to check your inbox when you have the chance. We truly hope to have the opportunity to make things right for you and restore your confidence in our brand.

Response from GOO GOO HairJan 10, 2026

Dear Amy， We are so sorry to hear about the trouble you've experienced. We completely understand how frustrating it can be when tracking information isn't available right away, especially with international shipments! Please be reassured that your package is definitely on its way. It's quite normal for initial tracking details to take a little while to update, and we're keeping a close watch on its journey for you. Regarding delivery times, they can vary depending on the carrier. For instance, shipments typically arrive within 2-4 business days via USPS or 7-10 business days with other services. Your order is progressing well within these typical shipping timeframes. On the topic of customer service response times, we aim to respond within 24 hours and can confirm we met that timeframe for your recent inquiry. We're excited for you to receive your order! It has now been shipped and is currently scheduled for delivery on January 13, 2026. Our customer service team has also sent you a separate email containing detailed tracking information, so please do check your inbox for that. Thank you again for your valuable feedback.

Response from GOO GOO HairJan 7, 2026

Dear Jodi McCabe, We are writing to offer our sincerest apologies for the unacceptable delay in delivering your order placed on December 20, 2025, as well as our failure to respond promptly to your online inquiries. This falls drastically short of the service standard we proudly uphold at GOO GOO Hair Extensions, and we deeply regret the frustration and disappointment this has caused you—especially as a valued repeat customer whose trust we hold in high regard. Our standard response time for all chat and email inquiries is 24 hours. To resolve this matter to your satisfaction without delay, please contact our customer service team with your order details. Rest assured, we will prioritize your request and provide a tailored resolution at the earliest opportunity. Your continued patronage over multiple orders means a great deal to us, and it pains us that we let you down this time. We value our relationship with you immensely and sincerely hope to have the chance to make this right and regain your trust. Please feel free to reach out to us directly at [email protected] if you have any additional questions or concerns in the meantime.

Response from GOO GOO HairDec 29, 2025

Dear Consumer, We are writing to sincerely apologize for the great disappointment and inconvenience caused by your recent order experience with our TikTok Shop. We have carefully reviewed your complaint regarding the order placed on the 24th (including 200 grams of products and extra tapes) and the issue of the parcel being returned to us due to the courier's "force majeure" situation, as well as the unprocessed refund. First and foremost, we deeply regret that the delivery disruption has ruined your preparation for the New Year event. We fully understand how eager you were to receive the items and how frustrating this unexpected situation must be for you. To help us resolve this further, it seems we are unable to locate your order confirmation. Please reach out to our TikTok customer service team directly at [email protected]. They will be able to look into this for you and find a resolution. Once again, we extend our deepest apologies for the negative experience you have had. Your satisfaction is of the utmost importance to us, and we are taking this incident seriously to improve our logistics coordination and customer notification processes to avoid similar issues in the future.