GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairApr 23, 2026

Dear Brittany， We’re truly sorry to hear you’re disappointed with your experience. To provide some clarity for everyone viewing: the beads we use are designed specifically for secure, professional installation, and their structure is intended to help stylists achieve a tight, long‑lasting hold when applied correctly. All of our hair is made with 100% real human hair, and while light, minimal shedding can occasionally occur with any hair extensions during normal wear and styling, we maintain strict quality standards across every batch. The loss of the hair can sometimes be related to hair type, styling products, or tool heat settings. Meanwhile, we weren't able to locate your latest order information in our system, which means we can't quite get a clear picture of your specific situation to advise further. To help us look into this further and find a solution that's just right for you, please get in touch with us directly via email at [email protected]. We'll be happy to assist you personally there. We really appreciate your patience and for giving us the opportunity to make things right.

Response from GOO GOO HairApr 21, 2026

Dear May, We’re sorry to hear about your experience and truly regret that it did not meet your expectations. We understand that you placed your order on April 2, and we sincerely apologize for any concern caused regarding its status. Please accept our sincere apologies for the inconvenience caused. We always strive to provide a smooth ordering experience and reliable service. To ensure we can assist you as quickly as possible, we kindly encourage you to contact us directly through our official customer service channels. The most effective way to receive a prompt and dedicated response is by reaching out via the store where your purchase was made, the “Contact Us” page on our website, or by emailing us at [email protected]. Please include your order details in your message so our team can review your case promptly and provide you with a clear update on your order status. We truly value your support and sincerely apologize for this inconvenience. We are committed to resolving this to your satisfaction and appreciate your patience.

Response from GOO GOO HairApr 13, 2026

Dear Evelynn, Thank you for sharing your honest feedback with us. We sincerely apologize that your experience with our extensions did not meet your expectations. We would like to clarify that our tape is a specially developed high-strength glue, and customers report that the tape is very strong. You can try the following heating methods to make the tape stronger. Please use a heating plate to heat and secure the seam between the extensions and your hair. Keep the heating plate at about 80-90 degrees Celsius. Excessive temperatures can damage the tape. Continue heating for 3-4 seconds, then repeat heating 3-4 times. Then this tape will be very sticky. Our customer service team has reached out to you directly to better understand the challenges you face during washing and styling. We would be grateful for the opportunity to assist you further and help resolve your concerns. Thank you again for your valuable input. We are continuously improving our products and customer care based on feedback like yours.

Response from GOO GOO HairApr 10, 2026

Dear Leafla， We truly appreciate you taking the time to share your detailed experience, and we’re sorry to hear our hair extensions did not meet your long-term expectations. We want to be completely transparent: all our hair is labeled and sold as 100% human hair, and we have strict quality control processes in place for every batch. That said, we understand texture and feel can vary slightly from person to person, and we’re sorry the matting and shorter wispy hairs fell short of what you were hoping for. We’re glad our customer service team was able to assist with a replacement promptly, and we hate that this still didn’t resolve the issue for you. Meanwhile, we weren't able to locate your order information in our system, which means we can't quite get a clear picture of your specific situation to advise further. To help us look into this further and find a solution that's just right for you, please get in touch with us directly via email at [email protected]. We'll be happy to assist you personally there. We really appreciate your patience and for giving us the opportunity to make things right.

Response from GOO GOO HairApr 9, 2026

Dear Arunima， We're so sorry to hear that you had an unpleasant experience with this order, and we truly regret any frustration this has caused. We've checked our shipping records, and it looks like the package was scanned by the courier and marked as delivered right on time. Once the postal system marks a package as delivered, it unfortunately becomes a bit difficult for us to track it directly. We did reach out to the courier company, and they've confirmed that the package was indeed delivered. Because of this, we're unable to file a claim with them. However, we genuinely want to make this right for you. As a gesture of goodwill, we proactively offered to reship the item to you immediately, completely free of charge. This is something we don't typically do, as it goes beyond our standard after-sales policy. We also proposed a partial refund to help ensure a fair resolution for you. We're always dedicated to resolving issues for our customers and upholding our service standards. If our explanation of how we're trying to resolve this wasn't as clear as it could have been, or if you felt we didn't provide the support you deserve, we sincerely apologize. Our customer service team has already reached out to you directly with more information. Please take a look at your messages. We're here and more than happy to provide any additional assistance needed to help get this resolved for you. We truly value your loyalty and sincerely apologize for this inconvenience. We are committed to resolving this to your satisfaction and appreciate your patience as we work to assist you.

Response from GOO GOO HairApr 3, 2026

Dear Scarlett, Thank you for sharing your honest feedback with us. We sincerely apologize that your experience with our extensions did not meet your expectations. We would like to clarify that all Goo Goo Hair extensions are made from 100% Remy human hair, and we are committed to a meticulous selection process for our raw materials to ensure quality. To ensure we can promptly assist you, we encourage you to reach out to us directly through our official customer service channels since we are unable to find your order information. The most efficient way to receive a dedicated and timely response is by contacting us through our customer services at the store purchased or at the “Contact Us” page on our website or by emailing us at [email protected]. Please include your order details when you write to us, and we will prioritize your request, investigate immediately, and provide you with a clear update. We truly value your loyalty and sincerely apologize for this inconvenience. We are committed to resolving this to your satisfaction and appreciate your patience as we work to assist you.

Response from GOO GOO HairApr 1, 2026

Dear Angela Cook， We are so sorry to hear about your disappointing experience, and we truly apologize for the frustration and inconvenience this has caused you. The hair extensions we provide undergo strict quality control and safety inspections before shipment, and all our products fully meet safety standards. We can assure you that our products are safe and brand new when they leave our warehouse. As stated in our return and exchange policy, for hygiene reasons, any item that is returned without its original, intact packaging cannot be accepted for a refund or exchange. Once the packaging is opened or missing, the item is considered unsuitable for resale and must be discarded to ensure the safety and satisfaction of all our customers. We truly appreciate your understanding in this matter, as these policies are in place to uphold our quality and hygiene standards. And just wanted to let you know that our customer service team has reached out to you directly via email. They're working hard to help resolve the issue you've been experiencing and ensure everything is to your satisfaction.

Response from GOO GOO HairMar 28, 2026

Dear Esra， Thank you so much for reaching out and sharing your feedback with us. We're truly sorry to hear that your shopping experience has been unpleasant. We'd like to clarify something regarding the product shown in the ad. It's quite common for there to be slight differences between how a product appears online and the actual item you receive, especially due to variations in lighting and photo filters used during photography. Regarding return shipping costs for international orders, our standard policy does require the customer to cover these expenses. We completely understand that shipping items back to the US can be an inconvenience, and we're very willing to explore alternative solutions to resolve this for you. Meanwhile, we weren't able to locate your order information in our system, which means we can't quite get a clear picture of your specific situation to advise further. To help us look into this further and find a solution that's just right for you, please get in touch with us directly via email at [email protected]. We'll be happy to assist you personally there. We really appreciate your patience and for giving us the opportunity to make things right.