GOO GOO Hair Reviews | Read Customer Reviews of googoohair.com

GOO GOO Hair Reviews | Read Customer Reviews of googoohair.com

GOO GOO Hair reviews

Showing 121 reviews with 1 star · Clear filters

Maya
Jun 15, 2026
DON'T ORDER DIRECT (IF AT ALL)
I've always ordered these extensions from Amazon. Not one issue in delivery. Quality of hair, a step above the sea of randoms on Amazon, but not as good as Full Shine and definitely not within reach of Hair Talk or Bellami. I had to order the minis this time, though, and because there's no selection on Amazon, I had to order directly. This order took over a week to arrive and was not delivered on its scheduled date. Literally shipped from their NJ warehouse to IN (I live in IL), then the Washington D.C. distribution center, stayed there for days, then shipped back to IN, and as I write this, it hasn't arrived, but supposedly has been in IL for two days (20 min from my house). The larger issue, I had to cancel a hair appointment and pay a fee because they didn't arrive on time. Also had to purchase different hair to install because I had a couple of events coming up. I reached out to the company, and they gave me the runaround for four days. Saying to reach out if it didn't arrive on time (I was reaching out after it didn't arrive on time), then not responding, then telling me the tracking updated and it should be to me soon or they're working with the carrier to "expedite the order" and every time I asked about a refund, they'd disregard that and offer a coupon for my next order. Despite my clearly telling them there will be no next order. Their customer service is a joke, and for decent-level hair, you'd think they'd be on their A-game. Will not be ordering again, not even from Amazon.
Response from GOO GOO HairJun 15, 2026
Dear Maya, Thank you for taking the time to share your feedback. We sincerely apologize that our shipping did not meet your expectations and caused you to miss your hair appointment. We completely understand how frustrating this must be, and we truly value your experience. From product development to quality inspection, our team is fully committed to delivering professional, high-quality hair extension products. We stand behind the craftsmanship and materials we use. Regarding shipping, we partner with trusted logistics providers to ensure timely delivery. While we strive for 100% on-time arrivals, occasional delays can occur due to unforeseen circumstances. For customer service experience, we sincerely apologize if you haven't received the support you deserve. We’ve checked our records but haven't been able to locate your previous messages. To help us resolve this for you as quickly as possible, could you please share your order number with us at [email protected]? We are ready to step in and make things right for you immediately. Once we receive your order details, we will arrange a dedicated agent to check your case immediately and provide you with a reasonable and satisfactory solution as soon as possible. We appreciate your patience and the opportunity to make this right. Your trust means everything to us, and we’re committed to ensuring your satisfaction.
Report
Jen Matysiak N.
Jun 13, 2026
If I could give this company a zero I…
If I could give this company a zero I would. I no longer needed this product and wanted to return it. However, they would not allow for a rerun nor refund. Their costumer service is garbage. I had to hunt down and had multiple attempts in trying to reach someone. It took days for anyone to get back to me. This is a scam.
Response from GOO GOO HairJun 13, 2026
Dear Jen, We are truly sorry to hear about your frustrating experience, and we sincerely apologize for the inconvenience you experienced in reaching us. This is certainly not the standard of service we strive to provide. We want to assure you and all our customers that we do accept returns and refunds for any items that meet our return policy conditions. We are a legitimate brand and take our customers' satisfaction very seriously. Regarding the communication delay, our support team typically responds to all inquiries within 24 hours. However, we have noticed that sometimes our replies can unfortunately be filtered into the Spam or Junk folder by email providers. We highly recommend checking those folders if you haven't received a timely reply. We would love to make this right for you. Please contact our dedicated support team directly at [email protected] with your order details. We will prioritize your case and look into your return eligibility immediately. Thank you for your feedback, and we hope to resolve this for you soon.
Report
JoDee S.
May 29, 2026
ZERO
ZERO Requested return instructions 3 times & GOOGOO ghosted me. HORRIBLE Customer Service ZERO
Response from GOO GOO HairMay 29, 2026
Dear Jodee, Thank you for your feedback! We truly appreciate you taking the time to reach out, and we are more than happy to clarify the situation regarding your return. We have carefully checked our communication records. Unfortunately, we did not receive your emails sent on March 14th and March 16th. It appears your email did not go through successfully. However, we did receive your email on March 17th and immediately followed up on your request, proceeding with the standard return process. Regarding your reply on March 26th, it appears it was sent in response to one of our promotional emails. Your requirement is stop to send such email so we have helped you to cancel the unsubscribe. The good news is that we have already sent the return address to your email. Since we haven't heard back from you yet, we will reach out to you again right away to ensure you have everything you need. Please kindly check your inbox (and your spam/junk folder, just in case) for our latest message. We are here to help and want to make sure your return is handled smoothly. Looking forward to connecting with you soon! We will do everything we can to make this right for you and provide all the assistance you need. Thank you for your patience, and please don’t hesitate to message us whenever you need anything at all!
Report
Claudia A.
May 28, 2026
1 star. NEVER AGAIN
1 star. Extremely disappointed with my experience. My package was marked as “delivered” on May 18th, but it was never actually delivered to my mailbox. I reached out to GooGoo multiple times starting on May 22nd and kept receiving nothing but automated responses repeating that my order showed as delivered. During this entire process, I was actively trying to resolve the issue myself — I drove to USPS, opened a claim, and went back and forth between USPS and GooGoo for days. Not once did anyone from GooGoo mention that my order included a protection plan or that there was a limited timeframe to file a claim. When I finally got ahold of an actual person, I was told the protection plan had expired… just TWO days earlier. So despite contacting them within the timeframe and making every effort to resolve the issue, no one properly guided me or informed me about the claim process before it was too late. The lack of communication and customer support was honestly unacceptable. Customers should not have to figure everything out themselves while support sends automated replies and withholds important information that directly affects whether you can recover your money.
Response from GOO GOO HairMay 28, 2026
Dear Claudia, Thank you so much for sharing your feedback, and we are truly sorry for the frustrating experience you’ve had. First, we always ship orders to the exact address provided at checkout, and packages marked as “delivered” by the carrier have been scanned as delivered to that location. If you haven’t received it, we encourage checking with neighbors, or your local USPS office, as packages are sometimes left in secure alternate locations. If you haven't received it, it may have been stolen. It's recommended that you report it to the police. Regarding our response process: We aim to reply to all inquiries within 24 hours, and automated responses are only used to acknowledge your message immediately, to ensure you never feel like you’re waiting in the dark. To connect with a live agent, you simply click “Talk to Agent” in our support system, and we’re sorry if that step wasn’t clear to you earlier. We also want to address the protection plan and claim process: It is our standard practice to inform customers about their included protection plan and the claim process when they report a missing package and cases like yours are actually quite rare. We’d be happy to help you request an extension for your Seel protection plan claim, so you can still submit it and get the support you need. Looking into your details, we haven’t been able to locate your order information in our system yet. To ensure we can assist you as quickly as possible, please reach out to us directly through our official customer service channels: the store you purchased from, the “Contact Us” page on our website, or via email at [email protected]. When you contact us, please include your order number and details, so our team can immediately prioritize your request, investigate, and provide you with a clear update. We genuinely value your support, and we’re committed to making this right for you. We hope to hear from you soon so we can resolve this together.
Report
Soph K.
May 15, 2026
poor customer service
I ordered some extensions from the official website, and they were not despatched for a few days, so I emailed to ask what was going on - they told me they did not have them in stock and asked me to choose a different colour. I had my colour and fitting appointment booked, and the customer services did not respond promptly enough for me to have it resolved in time for them to be despatched and delivered in time for my appointment - so I had to re arrange it which cost me. They then despatched the new colour out to me and offered me a 15% discount code (which I think is not good enough because they are currently running discount codes all the time). The parcel is currently on hold in bejing due to the paperwork on the parcel not being completed properly, and it looks like I’m going to have to re-arrange my appointment again! So so disappointed and the rectification of the issues is slow and poor. Cannot comment on the quality of the hair, as it has not arrived yet. Hoping that it will be worth the wait and hassle.
Response from GOO GOO HairMay 17, 2026
Dear Soph, Thank you for taking the time to share your experience, and we are truly sorry for the frustration and inconvenience this has caused you. We sincerely apologise that our communication did not meet your expectations during such a time-sensitive situation. While our customer service team does operate with a 24-hour response policy and we did respond within that timeframe, we fully recognise that given the urgency of your appointment, the timing of our replies made it incredibly difficult for you to resolve this in time — and for that, we are truly sorry. Regarding the 15% discount code, we completely understand your concern. We'd like to clarify that unlike the promotional codes on our website, which carry time limits and minimum spend requirements, the code we offered you has no such restrictions — it is our way of making it up to you without conditions. We are pleased to let you know that your parcel now has an estimated delivery date, and we have sent you the latest tracking information via email so you can keep a close eye on your shipment. Please do check your inbox for the most up-to-date details, and do not hesitate to contact us directly if you have any further questions. We truly hope that once your extensions arrive, the quality will make the wait worthwhile — and we remain committed to making this right for you every step of the way.
Report
Lauren B.
May 13, 2026
These are the absolute worst hair…
These are the absolute worst hair extensions on the market. I have been using weft, tape ins, and genius hair extensions for almost 10 years, so I’m very good at extension maintenance. I bought 24 inch extensions that were extremely thin and brittle. After only two months, the hair is barely usable.
Response from GOO GOO HairMay 14, 2026
Dear Lauren, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we appreciate your loyalty to hair extensions over the years. We would like to offer some insight that we hope may be helpful. Regarding the thickness — with the same weight of hair, longer lengths such as 24 inch will naturally appear finer in comparison to shorter lengths, as the same amount of hair is distributed over a greater distance. To achieve a fuller and more voluminous result, selecting the correct number of packs based on your desired style and density is essential. Regarding the condition of the hair over time — unlike natural hair, extensions are unable to receive nutrients directly from the scalp. As a result, some changes in texture over an extended period of wear are inevitable. This is precisely why extensions require a dedicated and consistent care routine to maintain their quality and appearance for as long as possible. We would very much welcome the opportunity to assist you further and ensure you have the best possible experience with our products. We kindly encourage you to contact us directly at [email protected] or through the Contact Us page on our website, and our team will be happy to investigate and provide further guidance. We truly value your loyalty and sincerely apologize for this inconvenience. We are committed to resolving this to your satisfaction and appreciate your patience as we work to assist you.
Report
Briland K.
Apr 29, 2026
i’ve ordered from GooGoo hair twice now…
i’ve ordered from GooGoo hair twice now and both times I’ve been disappointed. I’m not sure what other affordable hair extension brands there are so that’s why I continue to order but if anyone has recommendations, please let me know because this just isn’t going to work long-term. Their customer service is terrible and they don’t respond quickly at all. I ordered my first extensions with a good color match but super brutal ends and they didn’t hold up for me to even re-tape them. I followed all care instructions they gave me and they still had brittle ends and broke off. When I contacted GooGoo about this they just said that it’s cause I had the blonde hair one and there was nothing they could do. This time I ordered they sent me the complete wrong color and instead of making it right they just offered that I could get a refund or do an exchange. The only problem with that is they’re still making me pay shipping even though their website says that if it’s their error, they will pay for shipping. Finally all I asked for was a color match because I’m sick of talking to their AI robot and even now they won’t give me a correct estimate on what color to get. It’s urgent that I need these extensions within the next week and a half and they are not helping me whatsoever.
Response from GOO GOO HairApr 30, 2026
Dear Briland, Thank you so much for sharing your honest feedback with us, and we are truly sorry to hear about your disappointing experiences with us. We want to start by clarifying that all our extensions are made with 100% human hair, which means they require extra gentle care, especially blonde shades that go through additional processing. While we always provide detailed care instructions, we understand that even with proper maintenance, some hair can become dry or brittle over time due to factors like water hardness, styling products, or environmental conditions. We regret that our previous response did not fully address your frustration. Regarding your recent order, we do our very best to capture colors accurately in our listing photos, slight variations between the image and the actual product are common due to factors like lighting, camera angles, and different screen displays. Natural human hair also has subtle tone variations that can make the color appear different in various light conditions (e.g., indoor vs. natural daylight). We completely understand this is frustrating when you’re counting on an exact match, and we wish there was a way to show every shade perfectly in photos. To help resolve this, our customer service team has reached out to you directly via email to discuss your options. Please check your inbox for our message, and we’ll work quickly to find a solution that works for you. Again, we’re sorry for the disappointment, and we appreciate your patience as we work to make this right.
Report
D.B.
Apr 24, 2026
This company took my money and refused…
This company took my money and refused to return my item after I sent it back. I followed their return process, but they kept both the product and the payment. Note: I returned the item unused intact new. I took it out of the plastic to inspect and nothing else. They said they cant refund and I am ok with that however I expect the item I fully already paid for to be returned to me and they won’t. I have no money no item they are keeping both. Customer service has been unhelpful and dismissive. This feels dishonest and completely unacceptable. I would strongly advise others to avoid this company.
Response from GOO GOO HairApr 25, 2026
Dear customer， We are truly sorry to hear about your disappointing experience, and we sincerely apologize for the frustration and inconvenience this has caused you. As outlined in our return and exchange policy, for hygiene and safety reasons, items returned without their original, intact packaging or gold security straps cannot be accepted for a refund or exchange. Once the packaging or security straps are opened or missing, the item is considered unsuitable for resale and must be discarded — this ensures the safety and satisfaction of all our customers. We truly appreciate your understanding of this necessary policy, which is in place to uphold our quality and hygiene standards. We also want to clarify that our intention was never to come across as unhelpful. Additionally, we have not been able to locate your order information in our system, which means we do not have the full context of your specific situation to advise further. To help us investigate this thoroughly and find a resolution for you, please reach out to us directly via email at [email protected] with your order details. Our team will be happy to assist you personally. We are committed to resolving this to your satisfaction and appreciate your patience.
Report