GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairJul 21, 2026

Dear Firefly, Thank you for sharing your feedback. We are truly sorry to hear that your recent experience did not meet your expectations. We’d love to clarify what happened and help clear up any confusion: Exchange Shipping: As outlined in our website’s Shipping & Return Policy, we currently do not cover shipping costs for returns or exchanges. We understand this can be inconvenient, and we sincerely appreciate your understanding. Color Pricing: While many of our shades are priced the same, certain custom, multi-tonal, or specialized colors do have a price difference due to manufacturing processes. If a replacement shade has a higher value, the difference is charged accordingly. We never want our customers to feel misled or disappointed. Please reach out to our customer support team at [email protected] with your order number, and our team will be more than happy to double-check your order details and walk you through everything directly.

Response from GOO GOO HairJul 6, 2026

Dear Hoare， We are truly sorry to hear that you are unsatisfied with your hair extensions and had such an unpleasant experience after using them, and we sincerely appreciate your trust and regret to learn that the product did not meet your expectations. We would like to sincerely explain relevant product characteristics for your reference. All our hair extensions are made of 100% real human hair. During the production process, we apply high-shine hair care serum to the hair to deliver a smooth, silky finish before shipment, which creates that sleek glossy feel when you first receive the items. This protective coating will fade naturally after the first few washes, and the hair will return to its original natural luster, which is a normal trait of pure human hair. Unlike natural hair growing from your scalp, hair extensions cannot receive natural nutrients from your scalp, so they tend to turn slightly dry and frizzy after multiple washes or months of wear even with proper sulfate-free hair care. We highly recommend you apply hair conditioning oil regularly to moisturize the strands and keep them soft and smooth for better daily maintenance. As for shedding, a minor amount of loose hair is normal for all real human hair extensions. Tiny broken hair strands will fall off during washing, combing and daily styling. Excessive shedding usually occurs if the hair is brushed vigorously, tangled tightly or exposed to high heat styling tools without heat protectant, rather than product quality defects. We have already sent a follow-up email to your registered mailbox to further discuss your concerns and offer corresponding guidance. Kindly check your inbox (including spam or junk mail folders) for our message at your earliest convenience. We genuinely hope the explanations above can help you better understand the features of human hair extensions. If you have any further questions after reading our email, feel free to reply to us anytime.

Response from GOO GOO HairJul 5, 2026

Dear Rachel， We are truly sorry to hear how upset and frustrated this whole return experience has made you. We sincerely apologize for any negative feelings our communication and return process have brought you—we regret that our service experience failed to meet your expectations. We’ve pulled up your full interaction records to look into this matter thoroughly. Our support team did send follow-up messages to you via our chat channel to assist with your return request, but we haven’t received any reply from you to our latest outreach. We completely recognize it’s easy to overlook incoming messages amid busy schedules, so we don’t hold this against you at all. Regarding your email inquiries: we have not located any support tickets or correspondence sent from the mailbox [email protected] in our system. Could you kindly confirm if you reached out to our team using this exact email address? If you used a different email to send your messages, sharing that address with us will help us retrieve all your prior emails instantly. We also want to clarify our return policy to ease your worries. We sincerely regret that our return shipping arrangement did not leave you satisfied, yet we want to reassure you that we fully accept eligible returns and exchanges. As long as your item meets our standard return requirements—unused, unworn, with original security tags intact, and in perfect resalable condition like yours—you are fully qualified to receive your full refund once our warehouse inspects the returned package. Our customer service team has already reached out proactively to walk you through every step of your return and exchange process. Please take a moment to check your inbox, and don’t forget to look through your spam/junk folder in case our automated replies were filtered there automatically. We value you deeply, especially as a hairstylist who shares recommendations with your clients, and we hope we can get this return sorted out smoothly for you to change your impression of our brand.

Response from GOO GOO HairJul 3, 2026

Dear Holly, Thank you for sharing your detailed feedback with us. We are truly sorry to hear that your experience with our Micro Link Tip Hair Extensions did not meet your expectations, and we apologize for any frustration caused regarding the instructions and your product experience. We want to clarify that our VIP program is designed for exclusive promotions and event perks; all product care guides and installation tips are always provided as a complimentary resource to everyone on our official website, social channels, and via our support team. We sincerely regret if this was not clear or easily accessible to you. Regarding the issues you experienced with the loops falling out, tangling during tightening, and the tips not reopening, these specific challenges are often closely tied to the specific installation technique and tools used for Micro Link methods. Proper tension, correct sectioning of your natural hair, and using the right pliers to carefully uncrimp the beads without damaging the inner bond are essential steps to ensure they remain secure and reusable. We take your feedback regarding printed instructions very seriously as we always aim to improve. Our customer care team has already reached out to you directly via email to understand your situation better, provide comprehensive care and styling guides, and find a solution to help turn your experience around. We look forward to connecting with you via email!

Response from GOO GOO HairJun 29, 2026

Dear Tania, We are truly heartbroken and sincerely apologize from the bottom of our hearts for the terrible shopping experience you’ve had. We fully understand how upsetting this whole ordeal has been for you, and we take every issue you mentioned extremely seriously. First, we want to address your delayed shipment and express our deepest apologies for failing to meet your delivery expectations. Our warehouse arranges shipment within 1–2 business days after order confirmation, yet transit times vary widely depending on different countries and assigned logistics carriers. Regarding the slow return process and waiting 1–2 business days for your return label, we sincerely apologize for the extra inconvenience this has caused you. The turnaround time is required because our team needs to generate a customized dedicated return label exclusively for your package, which takes a short processing window. Rest assured, we will send the label to you instantly the moment it is fully created. As for the review function being unavailable, we always keep the review channel open for all completed orders. The issue you encountered may be caused by unstable network connection or platform page glitches. We suggest you refresh the page or try submitting your review again a few times. We are sorry that you could not share your feedback smoothly as you wished. We deeply apologize again for our all the unsatisfactory service you received throughout your order journey. We will improve speed service quality. Regrettably, we cannot locate your order record with the information provided so far. To thoroughly investigate your case, resolve all your troubles properly and speed up your return arrangement, please kindly send your order number, purchase screenshot, and clear photos of the hair extensions to our official email: [email protected]. Our professional support team will carefully review your submission and reach out to you quickly with a suitable resolution as soon as we receive your email. We truly hope we can get a chance to make this right for you and regain your trust. Thank you for your patience and valuable feedback, which helps us keep improving every aspect of our brand.

Response from GOO GOO HairJun 22, 2026

Dear Julie, Thank you for sharing your detailed feedback, and we appreciate your loyalty with your first purchase. We are sincerely sorry that your second experience did not meet your expectations, and we would like to provide some necessary clarity regarding this case. We completely understand how frustrating it is to experience this issue. However, according to our support records and the history for this order, these 20” extensions were chemically altered and dyed during your salon appointment. Our extensions are 100% human hair; they are never synthetic. However, lighter shades undergo a meticulous factory lifting process to achieve their precise color, making the hair strands inherently more delicate. Even when performed by a professional hairdresser, introducing further chemical dyes can deeply compromise the hair cuticle and strip away its natural moisture coating. This subsequent chemical damage is unfortunately what causes premium human hair to suddenly behave like the dry, easily-matted texture you described, and it also weakens the bonds, leading to heavy shedding during the installation process. To support you despite the hair being altered, our team proactively offered compensation. We want to clarify that unlike the promotional codes displayed on our website—which are time-limited and require a minimum purchase amount to work—the specific code offered to you was an unconditional, lifetime discount with no restrictions, intended as a genuine gesture of goodwill. Regarding the 3-business-day timeframe: while this is our standard procedure for a thorough internal review with our Quality Control department to audit batch numbers, we highly value your experience. Please be assured that we have already reached out to you directly via email to provide a dedicated solution. If you have already initiated a dispute with your bank, we fully respect your decision and will cooperate completely with the financial institution's standard review process. At GOO GOO Hair, we are always committed to standing behind our products and ensuring our customers feel supported. We sincerely want to turn this experience around for you, and please keep an eye out for our email so we can assist you further.

Response from GOO GOO HairJun 19, 2026

Dear JASMINE， We are deeply sorry for the unacceptable experience you have had with your order, and we offer our unreserved apology. Unlike your natural scalp hair that constantly gets nourishment from your body, hair extensions no longer receive any natural nutrients. Even top-grade 100% human hair can easily shift in texture after chemical dye treatments. The final hair condition largely relies on the dye ingredients, processing time, and your after-dye care steps. Chemicals will lift and strip the hair cuticle, which is the main cause of frizz. We recommend carrying out deep conditioning treatments regularly after dyeing to smooth out the frizzy strands and restore softness. Also, our dedicated customer service team has sent a detailed follow-up email to your inbox to assist you with this concern. Please kindly take a moment to check your mailbox for our message. Your shopping experience means a great deal to us. We genuinely hope we can connect with you fully via email and find a satisfying solution for you.

Response from GOO GOO HairJun 18, 2026

Dear customer, We are truly sorry to hear about your unsatisfactory experience with our hair extensions, and we sincerely apologize for all the inconvenience this order has brought you. First of all, we want to confirm clearly that all of our hair products are crafted from 100% Remy human hair. We always take great pride in supplying premium, ethically sourced genuine human hair extensions to every customer, and every batch goes through strict, multi-step manufacturing inspections to maintain consistent high quality standards. Regarding the coated or plastic-like texture you felt: there is no synthetic coating added to cover the hair. The smooth, glossy surface you noticed comes from the nourishing hair care products we apply during production. This special conditioner treatment is a necessary part of our craft to protect the hair cuticles, prevent dryness and tangling, and deliver a silky soft finish right out of the package. After the first few gentle washes with mild shampoo, this conditioning layer will fade naturally, and you will feel the natural texture of raw human hair. As for the color mismatch concern: our quality control team carefully checks each bundle before shipment to avoid sending incorrect color numbers. Minor differences between the item and product photos are actually very common and normal. Different lighting environments, shooting angles, screen color calibration and personal lighting when you take photos will all create slight color deviations. Excessive shedding can be caused by multiple external factors instead of product defects, including improper daily styling, high-temperature heat tools without heat protectant, incorrect washing or combing routines, and lack of regular deep conditioning. Different care habits will greatly affect the shedding condition of human hair extensions. We also sincerely apologize for the trouble of not receiving our reply after you reached out. Our customer service team promises to respond to all customer inquiries within 24 working hours, and cases of missing replies rarely happen. It may be that your email went to our spam folder. To effectively look into your case and properly resolve all your troubles, could you please send your order number, purchase screenshot and clear photos of the hair to our official email: [email protected]? Our dedicated support team will check your order thoroughly and get back to you promptly with a proper solution once we receive your email. We value every customer’s shopping experience deeply. We hope to have the chance to communicate with you properly via email and make this right for you.