GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairAug 15, 2026

Dear Kimberly, Thank you for your feedback. We sincerely apologize for the frustration with your order. We truly care about our customers, and it breaks our heart to know we fell short of giving you the smooth shopping experience you deserved. To help clarify what happened with your order, we would like to explain the shipping details: To ensure you wouldn't have to wait for your entire order, we split your package into two shipments so you could receive the available item as quickly as possible. We are so sorry for the unexpected delay on the second item and for not communicating this clearly enough to you. Regarding the $46.33 fee, please rest assured that no shipping fees were charged by us for your order. This specific amount was a local customs duty/tax assessed directly by your country's border control upon import, which is regulated by international customs laws and unfortunately outside of our control to waive. We also sincerely apologize for the inconvenience caused by the shade mismatch on the recommended item. We completely understand how vital getting the right color is for your hair! We genuinely value you as a customer and would love the opportunity to make things right. We have already sent you an email regarding a solution—please kindly check your inbox (including your spam/junk folder) so we can assist you further.

Response from GOO GOO HairAug 14, 2026

Dear Jeanie, Thank you for sharing your feedback with us, and we are so sorry to hear about the color issue with your order! We always aim to respond to all customer inquiries within 24 hours. If you haven't received a reply from us yet, please kindly check your spam or junk email folder, as our messages can sometimes end up there by mistake. If you still cannot find our email, please reach out directly to us at [email protected] with your order number and details. Our customer service team will be more than happy to assist you with return instructions right away! We appreciate your patience and look forward to resolving this for you smoothly!

Response from GOO GOO HairAug 13, 2026

Dear Libie, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced with your purchase and completely understand your frustration. As a brand, we hold ourselves to high quality standards and take every piece of customer feedback very seriously. 100% human hair extensions require dedicated moisture and care—especially when washing—to maintain their initial softness, as they do not receive natural oils from the scalp like your own hair. Using sulfate-free, deeply hydrating products and proper drying methods is essential to prevent dryness, frizz, or tangles. We stand behind the quality of our products and are committed to making this right for you. Please contact our support team at [email protected] with your order information and photos of the hair so we can review your case immediately and provide you with a suitable solution.

Response from GOO GOO HairAug 4, 2026

Dear Nicole, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We would like to clarify that for longer lengths—such as the 22-inch extensions you purchased—the total weight of the set is distributed over a greater length. Because hair naturally tapers toward the ends, longer sets can visually appear less dense than shorter ones of the same weight. We always aim to provide clear length-to-weight guides on our site to help customers choose the right volume for their desired look. Regarding our return policy, we require the gold security ties to remain intact. As hair extensions are personal hygiene products, this strict policy ensures the hair remains completely unused, sanitary, and safe for all customers. We completely understand your frustration regarding your investment. We have reached out to you directly via email to assist you further—please be sure to check your inbox as well as your spam/junk folder.

Response from GOO GOO HairJul 31, 2026

Dear Customer, We are deeply sorry for the frustration and stress this situation has caused you and your daughter, especially with her first day of school right around the corner. We understand completely how important this timeline was for you. We want to assure you that we respond to all customer emails and messages within 24 hours. If you haven't seen a response or shipping update from us yet, please kindly check your Spam or Junk email folder, as sometimes our messages with tracking or updates can be filtered there automatically. Please rest assured that we never withhold funds for unfulfilled orders. We want to make this right for you immediately. Could you please send an email directly to our official customer service team at [email protected] with your order number? Once received, our team will prioritize your case instantly to arrange an urgent resolution for you. We sincerely apologize for ruining your experience and hope to have the opportunity to fix this for you right away.

Response from GOO GOO HairJul 31, 2026

Dear Kaitlin, We are truly sorry to learn about your unpleasant shopping experience on TikTok Shop with our 22-inch Tape-Ins Extensions. We take product quality and customer satisfaction very seriously, and we appreciate the opportunity to address your concerns. We’d love to offer a little insight regarding the points you mentioned: Thin ends: Our extensions are designed with a natural taper to mimic natural hair growth, ensuring a seamless, light blend with your own hair rather than a heavy, blunt finish. Texture & Split ends: Because we use 100% human hair, individual strands can occasionally retain natural hair characteristics, and the protective coating used during manufacturing can sometimes feel smooth/slick initially before its first gentle wash. While you are leaving a review on our official website’s page, we completely understand your frustration regarding your purchase made through TikTok Shop. Although TikTok Shop orders are managed through a separate system, we value you as our customer and want to make sure you are properly supported. Could you please kindly email your TikTok Shop Order Number to us at [email protected]? Once we have your order details, our team will reach out directly to review your case and help resolve this for you. Thank you for your patience, and we look forward to hearing from you.

Response from GOO GOO HairJul 30, 2026

Dear Deborah, Thank you for sharing your feedback. We are sincerely sorry to hear about your frustration and appreciate the opportunity to clarify. Please rest assured that our hair products are crafted from 100% human hair, as advertised. Natural human hair can sometimes experience static electricity due to environmental factors or friction during transit, which might temporarily affect its texture and overall feel. Regarding your inquiry, we checked our customer support records and confirmed that our team has already replied to your message. It is very likely that our response landed in your spam or junk folder by mistake. We kindly ask you to check those folders. We truly value your experience and will be sending you another email right away to follow up and assist you further.

Response from GOO GOO HairJul 22, 2026

Dear Customer, Thank you for sharing your detailed feedback with us. We are truly sorry to hear about your frustration and that your recent experience did not live up to your expectations, especially after the time and investment you put into having them professionally installed. We take great pride in using 100% Remy human hair designed to maintain its softness and longevity with proper care. A persistent sticky or heavy coating after washing is exceptionally rare for our extensions. Typically, when hair suddenly feels weighed down or greasy after a wash, it is often due to product residue or a reaction between the hair and specific haircare ingredients—such as heavy natural oils, leave-in conditioners, or formulas containing sulfates, silicones, or high alcohol content, which can trap moisture or leave a film on the strands. That being said, we completely understand how disappointing this situation must be for you, and we want to ensure you are properly taken care of. Please contact our dedicated support team directly at [email protected] with your order number. We are more than happy to review your case right away and work with you to find a fair, satisfactory solution.