GOO GOO HairReviews of googoohair.com

After 3 weeks my tape ins are already matting and tangling. For the amount I paid, there is no reason they should already be in this condition. I do not wash excessively, apply all sulfate free products, and condition. I’m extremely upset as I had read reviews that state these extensions are able to last months and I haven’t even hit one month.

I recently tried the tape-in extensions from Goo Goo, and while they looked and felt great the first day, I’m honestly pretty disappointed with how they’ve performed over time. On day one, they blended seamlessly, had a nice texture, and felt soft and natural. However, after my first shower, everything changed. The extensions became incredibly dry, and no matter how much I conditioned them or used leave-in products, they stayed matte and brittle. The biggest issue has been the shedding—it's been excessive. The ends of the extensions are thin, and after just a few days of wear, I noticed strands falling out constantly. Even when I brush them gently, they just tangle up and feel straw-like. I’ve tried different products to restore moisture and smoothness, but nothing helps. It’s really frustrating because they looked promising at first, but now they just feel like they need constant attention and upkeep. Overall, I wouldn't recommend these extensions if you're looking for something low-maintenance or long-lasting.

Hair is nice. Website states delivery is 3-5 days in other countries, have waited 9 days and have received 1 order but still waiting for another. Have emailed, messaged on instagram and on Facebook but no one has bothered to respond. Have spent over £1000 in the last few weeks but won’t use again as delivery is way too long and have been ignored. I have just managed to speak to the delivery company, they haven’t even been given the parcel yet! Absolutely ridiculous! Will NEVER use again as still no contact from anyone, no phone number to call nothing. Awful service. It’s now been over 24 hours since I asked for an update on my order and I’ve heard NOTHING. LIARS AND SCAMMERS

I’m not writing this review to criticize the product because I have ordered Googoo hair on Amazon before and the quality was great. Infact, this review is coming from somebody who has in the past purchased and spent up to 600.00 on clip in extensions through other companies and in this particular case wanted a less expensive alternative without completely compromising the quality. Thats where Googoo hair comes in. Since the color I was looking for from Googoo was out of stock at Amazon, I decided to go directly to the goo goo hair site . I had been ironically receiving email promotions from Goo goo stating that if I ordered by a certain date, I would receive my product in 1-3 business days. Before I decided to place my order, I wanted confirmation on this shipping time so reached out to their on line customer support asking what their shipping time was .( I didn’t even mention the promotion code I had been receiving in my emails - I was just looking for “ basic” shipping time frames. I was quoted that the shipping to the US took 2 to 4 business days and in other countries, 1 to 3. Wow!! Perfect! However, Just to be extra sure, I went back into my “promotional shipping email” Goo goo had sent me ( 3 times) copied and pasted the promotional code as directed in the email and Happily placed my order feelings relieved That I would get my hair right before I left town for my event. Yes, I know I’m pushing it close… That’s a whole other story lol. Regardless, It was the next day when I received an email from Googoo Stating that my delivery was on its way and I should expect it by November 14, which is a WEEK LATER than what Had been communicated to me. Ok I thought, “don’t panic.. maybe this isn’t accurate information “ so, I reached out to customer service for clarification as to why once I placed my order, The shipping date changed. I went through the online chat so if needed, I could send the screen shots of my confirmed delivery of 1-3 days through email and customer service.. The response i received is They do not guarantee the shipping, but they will urge it. Wait huh? OK, so heres where my issue begins. Even though I was upset at the idea that I could have ordered elsewhere had I known this 1-3 day shipping thing was just hopeful wishing, I respectfully suggested that the company finds a different way to communicate to their customers more accurate details about shipping since nowhere in any form of communication I received was I informed that shipping was 1 to 3 days buuuut.. it could actually be 10. The response I got was “I’m sorry this happened but we will urge it.” Annoyed , i followed up with a thank you but again, reiterated that “sending emails stating that if you order by a particular date, You will Receive your product in the promotional time frame is extremely misleading.” To me, It comes off as if sales are more important than the quality of service . I then got another generic response that said.. “ We will urge it “ So out of honest curiosity I asked, “In your experience, has “urging it” been successful or am I better off making sure I order a back up set of hair else elsewhere?” ( regardless I was already planning on that at but was trying to understand their process ) Again, I got the Ol ” we will urge it” Which is when I foolishly realized at that point I don’t even know if I’m talking to a live person or if these redundant responses were just a way to get me to shut up so we could all move on. .So, sadly, my attempt to offer some constructive costumer feedback may have been misplaced .. there for .. here I am. I don’t know if this review will reach Goo goo but my hope is they improve their communication when it comes to the shipping. At the very least, if my experience can help someone else avoid the confusion and anxiety I went through by understanding 1-3 days does not mean 1-3 days it means they’ll “ Urge it” 🙄 then sharing this overly long review was worth it! It is still unknown if I will receive my order in the next two days or not but I do know this whole urging process does not feel very reassuring. I did place an order elsewhere, which will be arriving tomorrow. Worst case scenario I return one, but at least I know I will now have my hair in time. :)

Blonde Highlights (16/22) / 18" clip ins. The dimension brown color was a little on the yellowish shade and wish the blonde was lighter shade.

I ordered 6 packs of tape ins. The website said 2-3 days delivery okay cool. About a week later I receive half my order . 3 weeks later after I sent an email asking where the other half of my order was at, the reply back from googoo hair was, "We are on vacation and will be back to you at our earliest convenience" And a week after that. I receive an email that says they are low on the tape ins I ordered but should be receiving a shipment coming in soon but weren't sure when... ???? I finally decided it was worth too much hassle because the hair they did sent was beautiful the first day but on the second day it was awful. I wish I would have seen more reviews like mine because I wouldn't have waste $400 on something that looked nice for 24 hours and that was it.

Placed my order in early December didn’t receive it until one month later. I sent an email addressing delay and received a response providing a very small 10% discount for any future orders. How embarrassing!