GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairSep 10, 2026

Dear Nicole, Thank you for bringing your concerns to our attention. We are truly sorry to hear that you were not satisfied with the hair texture and experienced frustration regarding your return. We looked into our system to check what happened. We can confirm that our team replied to your return inquiry within 24 hours of receiving it. However, we noticed that the email address you used to contact us was different from the email address on your order. Additionally, these replies can sometimes be filtered into your Spam or Junk folder. To ensure you receive the information and can return the product smoothly, we have just re-sent the full return instructions to both of your email addresses. Please check your inbox (and spam folder) so we can help you complete your return. We want to make sure this is resolved for you as quickly as possible.

Response from GOO GOO HairSep 4, 2026

Bonjour, Nous sommes sincèrement désolés d'apprendre cette situation. Nous tenons à vous assurer que tous nos colis sont rigoureusement pesés et contrôlés avant leur expédition, ce qui rend ce genre d'incident extrêmement improbable. Nous prenons donc cette situation très au sérieux afin de comprendre ce qui a pu se passer pendant le transport. En règle générale, notre service client répond à tous les messages dans un délai de 24 heures. Il est possible que votre e-mail ne nous soit pas bien parvenu ou qu'il ait été redirigé vers les courriers indésirables (spams). Afin que nous puissions vérifier le poids de votre colis au départ et résoudre ce problème immédiatement, pourriez-vous s'il vous plaît nous recontacter directement à [email protected] en nous précisant votre numéro de commande et votre nom ? Nous attendons votre message afin de vous apporter une solution au plus vite.

Response from GOO GOO HairSep 3, 2026

Dear Nadya, Thank you for sharing your feedback. We sincerely apologize for your disappointment regarding the thickness of your set and your experience with our resolution process. We completely understand that everyone’s hair density and coverage preferences are different. However, we would like to assure you that all of our hair extensions strictly adhere to the exact weights specified on our product pages. Regarding your request for us to send you an additional hair piece free of charge, we sincerely apologize that we are unable to do so, as we do not produce or send out individual tracks separately. Our policy allows for a full return and refund as long as the extensions are unused and in their original packaging. Since the set has already been used, it is ineligible for a standard return. Considering your frustration, our team offered a partial refund as a gesture of goodwill. We truly value your feedback regarding density and options, and we will take it into account as we work to improve our products. If you would like to discuss this further, please feel free to reach out to us at [email protected].

Response from GOO GOO HairSep 2, 2026

Dear Jessica, Thank you for sharing your feedback. We would like to clarify the technical details regarding your experience. Our extensions are made from 100% human Remy hair. The lighter ends and highlights in the #3/8/613 Balayage feature #613, a high-lift platinum blonde where natural underlying pigments have already been completely lifted at the factory level. Because of this, depositing darker shades onto the #613 portions requires a professional pre-pigmentation (filling) step to help new pigment adhere, rather than standard tinting formulas. Additionally, as shared with our team, this set underwent three consecutive professional coloring attempts using strong developers in a short period. Subjecting high-lift hair to multiple back-to-back chemical sessions can over-process the hair structure, leading to color resistance. We take immense pride in the quality of our 100% human hair, and we are fully committed to ensuring every customer has a positive experience. Our team has already sent you an email with our latest update and resolution options for your case. Please check your inbox (and spam folder) for our message, or reply directly to us at [email protected] so we can finalize the solution for you!

Response from GOO GOO HairSep 1, 2026

Dear Brittni, Thank you for bringing your experience to our attention. We are deeply sorry for the frustration this has caused, especially given your long history of wearing extensions. Because 100% human hair extensions do not receive natural oils from the scalp, they are extremely sensitive to certain ingredients after their very first wash. To maintain their softness and prevent dryness, it is essential to use a strictly Sulfate-Free hydrating shampoo followed by a deep conditioner, as traditional sulfate shampoos can strip the hair's moisture immediately and cause severe dryness or friction against the neck. Your satisfaction is very important to us, and we want to make things right for you immediately. Since Trustpilot does not show order details, could you please contact us at [email protected] with your order number? Our support team is ready to review your order and provide you with a prompt solution. We look forward to hearing from you!

Response from GOO GOO HairSep 1, 2026

Dear Mogan, We are truly sorry for the frustration you’ve experienced regarding your order, especially during such an important time as your engagement. This is far from the level of service we aim to provide. To clarify, orders placed via TikTok Shop are managed through TikTok’s platform, which automatically locks chat windows after a certain period. TikTok's support team did attempt to reach out via email, but our messages bounced back due to a full inbox. Regardless of where you purchased, we want to make this right for you immediately! Please kindly free up space in your inbox and email your order details directly to our team at [email protected]. Once we receive your message, our team will step in directly to ensure your issue is reviewed and resolved promptly. We deeply apologize for the communication breakdown. Please note that we have tried contacting you multiple times, but each of our attempts was bounced back because your mailbox was full. We look forward to getting this sorted out for you as soon as you reach out!

Response from GOO GOO HairSep 1, 2026

Dear Tina, Thank you for your feedback. We are sincerely sorry for the frustration you’ve experienced. Because 100% human hair extensions do not receive natural oils from the scalp, they can occasionally react with certain product ingredients or buildup (such as heavy sulfates, proteins, or waxes), which can cause the hair to feel coated, dry, or waxy after washing. That said, we hear your concerns loud and clear, and we want to ensure you feel properly supported. According to our latest records, our team member has directly re-evaluated your case and sent an updated solution to your email to help resolve this for you. Please kindly check your inbox (and spam/junk folder) for our latest message so we can work together toward a satisfactory resolution.

Response from GOO GOO HairAug 21, 2026

Bonjour, Nous vous remercions d'avoir pris le temps de nous partager votre avis. Nous sommes sincèrement désolés pour cette insatisfaction et nous vous présentons nos plus sincères excuses pour la frustration occasionnée. Nous aimerions clarifier la situation concernant la disponibilité de cet article : si le produit est resté visible sur notre site, c'est afin de permettre à nos clients de continuer à consulter ses caractéristiques et de le réserver en précommande pour les prochains réapprovisionnements. Cependant, nous reconnaissons tout à fait que cette information n'a pas été clairement expliquée et que notre communication n'a pas été à la hauteur de vos attentes. Afin que nous puissions vous prendre en charge directement, pourriez-vous s'il vous plaît nous contacter par e-mail à [email protected] en nous indiquant votre numéro de commande ? Dès réception de votre message, notre équipe traitera votre dossier en priorité pour vous communiquer la date précise de réapprovisionnement et s'assurer que votre commande soit expédiée en toute priorité dès l'arrivée du stock dans notre entrepôt. Dans l'attente de votre message, nous vous souhaitons une excellente journée.