GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairDec 23, 2025

Dear Har, Thank you for sharing your feedback on our hair extensions. We genuinely value your input, as it enables us to improve our products continuously. We’re delighted that our black weft extension has met your expectations and delivered a satisfactory wearing experience—this positive feedback means a great deal to our team. However, we sincerely apologize for the disappointing experience with our platinum blonde I-tips. We find it unacceptable that the extensions became fried after just one month of wear, even though you followed the care instructions and used minimal heat styling. We take this issue seriously and have escalated it to our quality control team for urgent investigation, aiming to identify the root cause and prevent such issues from recurring. To address this matter promptly, we have reached out to you via our service email. Please kindly monitor your inbox for this email, which contains further details on the resolution. Once again, we apologize for the frustration and inconvenience this has caused you. We value your trust in Googoo and appreciate the chance to rectify this. We look forward to continuing to serve you and rebuilding your confidence in our products.

Response from GOO GOO HairNov 28, 2025

Dear Dianna, We’re so happy to hear you love the clip-in extensions and that they're thin yet of good quality! Regarding the thickness of the extensions, it's true that longer hair naturally tends to be a bit thinner. We do also offer high-weight extension options that you might prefer for more volume! Your comment on "good quality" is exactly the recognition we strive for. From carefully selecting each hair strand to reinforcing the clips, we put a lot of care into every step. It's truly rewarding to know we haven't let you down and that our efforts are worthwhile. To help you keep your extensions looking and feeling their best, we'd be delighted to share some exclusive care tips to help maintain their texture and lifespan. We're also committed to continuously improving our thin-hair extensions. While making sure we maintain the excellent quality and compatibility for coloring and styling that you already enjoy, we'll be working to enhance the hair's volume. Our goal is to bring you an even better experience! Thank you again for sharing your honest thoughts. We hope these extensions will be a part of many more beautiful hairstyles for you!

Response from GOO GOO HairOct 15, 2025

Dear Gianna Brown, First and foremost, we want to sincerely apologize for the frustrating experience you’ve had with our seamless tape-in hair extensions. This is absolutely not the quality or performance we stand for, and we completely understand your disappointment—especially after saving up and looking forward to this purchase. We truly appreciate you taking the time to detail what happened: following all installation and upkeep rules, and sharing how these tape-ins compare to your long-lasting GooGoo clip-ins. Your feedback is critical to us, and we’re already looking into this issue to prevent it from happening again. Regarding a resolution, our customer service team has already reached out to you via email. Please check your inbox (and spam folder, just in case) for our message. Feel free to reply directly to it with any questions or preferences you have, and we’ll work to find a solution that addresses your disappointment. Thank you for giving us the chance to address this. We hope to have the opportunity to regain your trust.

Response from GOO GOO HairOct 10, 2025

Hello Ash Sutherland， We greatly appreciate your wonderful feedback! We're glad to hear that you find the ponytail extension's quality excellent and natural-looking. Regarding the shedding, we understand your concern—rest assured, this is normal for new hair extensions as they adjust to their new environment. To minimize shedding, we recommend gently brushing the hair with a wide-tooth comb before and after use, and storing it in a silk pouch when not in use. If you continue to notice thinning over time, feel free to reach out to our customer service team—we’re always here to help with care tips or further support. We truly appreciate your recommendation despite the minor issue, and we’re committed to ensuring your experience remains top-notch!

Response from GOO GOO HairOct 7, 2025

Dear Mr Dance, We apologize for any inconvenience this may cause you! Due to an inventory oversight, we were unable to provide you with the original product in a timely manner. We value your experience and have arranged to refund the price difference and will ship a similar product as soon as possible. If you have any requests or suggestions for the new product (such as size, color, or other details), please feel free to let us know and we will do our best to assist you. Thank you again for your understanding and support, and we look forward to your feedback after receiving the product.

Response from GOO GOO HairAug 18, 2025

HelloJCvibe，We sincerely apologize that our product didn't meet your expectations. Please kindly note that the actual product you receive may have slight differences from the images displayed on our platform. This is mainly due to factors like varying natural or artificial lighting during photo shooting, as well as different camera angles used to showcase product details. These minor variations (such as subtle shifts in color tone or visual texture) do not affect the overall quality, design, or functionality of the product—we ensure the item you get matches the described specifications in every key aspect. We're currently unable to locate your order details in our system, we're committed to making this right for you. Please contact our customer care team at your earliest convenience so we can provide the quality service you deserve.

Response from GOO GOO HairMay 26, 2025

Dear Rhia, we are grateful for your recognition and satisfaction with our products. Your satisfaction is our biggest motivation, and we will continue to work hard to provide better products and services. If you have any questions or need help during use, please feel free to contact us. Thank you again for your support and trust!

Response from GOO GOO HairApr 21, 2025

Dear Nadina, thank you for your high appreciation and it is our honor. If you want silk straight texture, since our hair is real human hair, we recommend you use a straightening board to straighten the hair extensions, but please control the heating time and temperature of the straightening board. We will try our best to offer you better products and services in the future. Looking forward to your next purchase.