GOO GOO® Hair give you a charming looking with 100% Remy human hair extensions. High quality human hair extensions, clip in hair extensions, and tape in hair extensions at unbeatable price. Over 20 shades (dark, brown, blonde, balayage, highlights etc.) are available. Changeable life, at your fingertips.
GOO GOO Hair (googoohair.com) has 493 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
googoohair.com
Website
googoohair.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
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Most recent review: October 2026.
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I’ve been trying to communicate with someone about exchanging for another color. It’s been a long process with days and days going by without a response. Which normally I guess I would t mind but these are for a wedding I’m in and I started this process weeks ago. I think whomever is answering emails is in another county as they don’t respond until the middle of the night when they respond. Customer service is definitely lacking and my last batch of hair was “okay”. I have ordered before and it was great but something has changed.
Response from GOO GOO HairMar 23, 2026
Dear Cassidy,
We are sincerely sorry to hear about the experience you’ve had with our customer service team regarding your exchange request.
As a loyal customer who has loved and supported our products in the past, we have immediately escalated your case to our senior customer care leadership team, and we are conducting an urgent review of our response workflows to fix these critical gaps in our support, to ensure this never happens to another customer again.
Most importantly, we want to make this right for you immediately. we have sent you an email to proceed the exchange about the color match. Please check your messages for further details.
Again, we are truly sorry for the stress and disappointment we have caused you. We hope to have the opportunity to earn back your trust, and to help you feel beautiful and confident for your upcoming wedding.
EM
Emily
The hair is priced for its quality
The hair is priced for its quality. its affordable because really you would need to buy a new pack every month for it to look reasonable. I took better care of the extensions than i ever had my real hair, yet they lost probably 5 inches of length in a month, went thin and scraggly at the ends and didnt feel like real hair after the first wash. There were also random red hairs in them, aswell as it seemed almost like curly hair that had been relaxed. I cant complain about the thickness as i ordered longer hair, so 50g of it is going to be thinner than 14 inches. Nonetheless, its not long lasting, but affordable and a good range of colours, thats it.
Response from GOO GOO HairMar 7, 2026
Dear Emily，
We sincerely appreciate your trust and regret to learn that the product did not meet your expectations. Delivering a premium experience is our priority, and we are committed to resolving this matter for you promptly and smoothly.
Goo Goo Hair is made from 100% remy human hair. We take pride in providing our customers with high-quality hair extensions that are sourced ethically and made from genuine human hair. Our hair extensions undergo a rigorous process to ensure that they are of the highest standard.
Regarding hair loss, our hair extensions are crafted from 100% human hair. Since they are not attached to the scalp, so proper care is necessary to reduce the likelihood of further hair loss. This is why proper care is really important to help minimize the chances of further hair loss.
Meanwhile, we weren't able to locate your order information in our system, which means we can't quite get a clear picture of your specific situation to advise further.
To help us find a solution tailored to you, please reach out to us directly at [email protected]. We'll be happy to assist you there.
Thanks for reaching out and sharing your feedback with us.
CU
customer
Not worth it
First of all instead of 3 packs I ordered they sent 2 and wanted me to send a million pictures to prove that was the case and that was ridiculous. Secondly hair been installed for 48hrs as of now and it’s a ratty mess. Tangles super easily, a lot of synthetic hair mixed in with what supposed to be 100% real hair. Shedding like crazy! Literally only nice thing about them is color match.
Response from GOO GOO HairDec 11, 2025
Dear customer，
We're so sorry you've had a terrible experience. We truly value your business and regret any disappointment this has caused.
Regarding the package with a missing item, we do weigh all our parcels before shipping to ensure accuracy, so discrepancies are very rare. To help us investigate this for you, could you please provide a photo of what you received? This will allow us to verify the situation. If we confirm that an item was indeed missing, we'll gladly arrange for a replacement or issue a refund. Thank you for your understanding and help with this.
Similarly, for the product quality concerns, we would appreciate it if you could share some photos of the items. This will help us understand the issue and find the best solution.
On a resolution for these issues, our customer service team has already reached out to you via email. Please check your inbox (and your spam folder, just in case!) for their message. You can reply directly to that email with any questions or specific preferences you have. We're committed to finding a solution that makes things right for you.
Thank you for bringing this to our attention and for giving us the opportunity to address it. We're truly hoping we can regain your trust.
KA
katie
Disappointed
I’ve bought multiple sets of invisi-edge clips ins and tape ins from Goo Goo, most of the time going through Amazon because it’s easier. However, they just released their butterfly weft, and after having a horrible reaction to my last set of tape ins and losing a good bit of hair (I have sensitive skin, so this was not something I blamed on them) I thought this would be perfect to let my hair take a breather but also allow me to still feel decent about myself. They didn’t have very many colors available, assuming it was because it was just released, but I typically get their chocolate brown shade anyways, which they did have. Upon it being delivered, I opened it and compared it to my hair and realized it was incredibly dark, even in different lighting. I also compared it to my previous extensions in that shade and realized it was still just too dark for me to try and blend. I sent them an email and asked for a return, because there was no color close enough to exchange it with. The return process is somewhat inconvenient in itself, but you also have to pay for your own shipping. Realistically, it’s a minor inconvenience but I’m now without any extensions on top of the hair loss I accrued, so having to pay for shipping when the color wasn’t the same as it normally was feels like a blow.
The quality also varies between what kind of extensions you’re getting, the hair on the tape ins was amazing but the clip ins weren’t great, and they didn’t hold up at all. Same hair care, same products. I use sulfate free, oil the ends, the typical care. Can’t really give an honest review on the butterfly weft because I’ll be sucking it up and returning it, but just be mindful that the color isn’t the most consistent.
All in all, I was a huge fan. Constantly recommended this to people, especially for the affordability but I think between the varying quality and the change up of colors, I’ll be switching to another brand.
Response from GOO GOO HairOct 30, 2025
Dear katie,
First, we want to sincerely thank you for your long-term support of Goo Goo—you’ve not only purchased invisi-edge clip-ins and tape-ins multiple times, but also actively recommended us to others. We truly value this trust, and we’re deeply sorry for the disappointing experience you had this time.
Regarding the color discrepancy of the butterfly wefts: You mentioned that the chocolate brown shade was much darker than usual and hard to blend, which is indeed a flaw in our quality control. While we’re already addressing the limited color options for new products, we’re extremely sorry that the inconsistent color left you unable to use the wefts after receiving them.
For color control, we will increase batch inspections for popular shades like "chocolate brown" to ensure the color of each batch matches historical versions, avoiding discrepancies. We will also speed up the expansion of new product colors to provide more options for customers.
We want to clarify that Goo Goo Hair uses 100% pure human hair. We pride ourselves on providing high-quality hairpieces, all sourced ethically and made from genuine human hair. Our hairpieces undergo rigorous processing to ensure they meet the highest standards.
For quality management, targeting the durability issue of clip-ins, reinforce the connection points of the clips to ensure all extension categories meet the quality standard of tape-ins.
If you haven’t sent the return yet, please contact our official customer service at [email protected] with your order number and situation. We will cover all return shipping costs for you and additionally send a hair care serum—this is both to make up for the inconvenience this time and to help you nourish your damaged hair.
If you’re willing to give us another chance in the future, we will definitely respond with more consistent quality and more thoughtful service.
DA
Darla
Extreme Matting
I ordered these extensions for my daughter. They were installed by hand tying them in by her hair dresser, who is certified and does amazing work! Extensions were very bulky at the base, but she worked with them and did an amazing job. After 6 weeks, the extensions started matting HORRIBLY! She would constantly have to brush them out and after doing so, the mats would come right back. They might be great to wear as a halo or clip ins, but do not, I repeat, DO NOT order these for the intention of being hand sewn.
Response from GOO GOO HairOct 23, 2025
Dear Darla，
First, we sincerely apologize for the severe matting of the extensions your daughter experienced 6 weeks after they were hand-sewn in, as well as the trouble this caused for both of you. Your detailed share of the stylist’s professional work and the subsequent usage issues has helped us accurately identify the product’s inadequacies in specific application scenarios—this feedback is extremely valuable to us.
Furthermore, should you find that the hair extensions have become entangled, it is advisable to gently detangle them using a wide-tooth comb. If needed, you may also apply some conditioning oil to assist with the process.
And we're having difficulty finding your order details. For further assistance, kindly reach out to our customer support team.
We apologize again for this poor usage experience. Thank you for promptly pointing out the product’s adaptability shortcomings—this helps us improve our products better and allows more users to select extensions that truly suit their needs.
SW
Shannon W.
Poor quality and matting of hair
Extensions were priced fair and arrived quickly. However, I have had them for 3 weeks and these are by far the worst extensions I have ever worn. I have worn extensions for nearly 20 years and have tried several brands over the years. I was initially attracted to this brand because of the price. There is a good amount of hair, but you will need it with all the tangles and shedding. I have clumps of hair come out every time I brush my hair. The texture has a slimy feel to it. The hair is thin and literally mats like a dog 5 minutes after styling. I had to go back to my stylist already to trim the ends because the hair literally breaks off and I am always working to get tangles out which leaves the ends straggly. I am well seasoned in how to take care of extensions. The issues are due to the poor quality of the hair.
I am waiting for Donna Bella's Black Friday sale and will discard of these before my first move up. I really wanted this brand to work, but unfortunately I got what I paid for...
Response from GOO GOO HairOct 15, 2025
Dear Shannon Williams,
First, we sincerely apologize for this poor wearing experience—your feedback is crucial for us to improve our products.
We fully understand your professional experience of wearing hair extensions for nearly 20 years, and we also recognize your accurate observations on product details. Issues such as tangling, shedding, texture problems, and easy frizz all directly point to loopholes in our quality control.
You chose us for the price but failed to get quality that matches your expectations. We deeply empathize with this feeling of "paying money but not getting corresponding value" and feel truly sorry about it.
Regarding a resolution, our customer service team has already reached out to you via email. Please check your inbox (and spam folder, just in case) for our message. Feel free to reply directly to it with any questions or preferences you have, and we’ll work to find a solution that addresses your disappointment.
Thank you for giving us the chance to address this. We hope to have the opportunity to regain your trust.
MJ
Mandy-Jayne G.
Matted and tangled
I bought these from Amazon, sadly I didn't install them right away as they were for a wedding that was prosponed due to ill health. I installed them a week ago and today they are awful. Tangled and matted. I wish I could get my money back, but I'm over the return date . I'm not even sure they are real hair . Very disappointed with them. My friend has had extensions for years so knows how to care for them. The company have said that this review belongs to another company. I have Amazon order numbers and proof . I also still have the packaging so I can 101% prove that this review is for Goo Goo
Response from GOO GOO HairMay 8, 2025
Hi Mandy, thanks for your kind review. Sorry that you are not happy with the shopping service. Our hair extensions are all human hair. The hair extensions can't get nourishment from the scalp, so after a period of use, maybe they become a little dry and knotted. We recommend using conditioning oil to keep your hair soft and smooth. Secondly, the return service of the Amazon order is provided by Amazon so we suggest you contact the Amazon customer service for help if you want to return an order. Hope you understand it.
SK
Sheena K.
I have been a loyal customer for 2…
I have been a loyal customer for 2 years buying tape in extensions from them. I have not had a problems until my most recent purchase. Right after having them installed I could tell they felt different. After only a few days the ends were frizzy and it was shedding like crazy. I reached out to customer service and was asked to send pictures along with my hair care routine. The rep said she could tell they are dry and asked if unwanted a product recommendation. I said no it’s unacceptable they are so dry after two weeks of wear. I was only offered a $15 refund. This would not even cover half of a box, I purchased 5. I would have continued to purchase from them if my complaint had been addressed differently. Now I will not.
Response from GOO GOO HairApr 10, 2025
Hi Sheena, thanks for your kind review. Our hair extensions are all human hair. The hair extensions can't get nourishment from the scalp, so after a period of use, they will become a little dry and knotted. We are happy to help you solve the issue and provide some solutions. If you are not happy with our offer, we are glad to receive your feedback and provide another offer which makes you happy. Hope you understand it.
