GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairOct 10, 2026

Dear Nez, We are truly sorry for this terrible shopping experience and the frustration this delayed order has caused you. Our customer service team usually replies within 24 hours. Unfortunately, we couldn’t locate your order in our system.Could you please let us know which method you used to contact us? Kindly reach out to us via our official email: [email protected]. Thank you sincerely for your ongoing patience while we work through this. Due to an unexpected surge in incoming orders, our logistics and warehouse teams are handling an exceptionally heavy workload at the moment, which has led to minor holdups for order dispatch. Our team will prioritise your item where possible, and we will notify you promptly with tracking details the moment it leaves our warehouse. We genuinely appreciate your kindness and understanding as we resolve this backlog. Please do not hesitate to reach out should you have any further questions in the meantime.

Response from GOO GOO HairOct 10, 2026

Dear Tyra, We are truly sorry to hear about your considerable frustration surrounding your order. We take all customer feedback very seriously, and we would like to clarify the facts of your case for you. After reviewing your order records, our system confirms that your parcel was successfully delivered to the delivery address you provided at checkout. Should you not have received the package despite its marked‑delivered status, regrettably parcel theft can occasionally occur in transit or upon final delivery. This is exactly why our support team advised you to submit a police report. Please kindly note that a formal police report is a mandatory document we require to lodge a claim with our shipping provider. Without this official report, we are unable to pursue compensation from the logistics carrier on your behalf. This is a standard procedural requirement rather than a delaying tactic on our part. Our customer service team has reached out to you once again via email regarding this delivered‑but‑unreceived parcel matter. We kindly ask you to check your inbox, including your spam or junk folders, for our latest correspondence. Our management team is actively engaged in your case and will follow‑up accordingly once we receive your reply and the relevant police report. We sincerely regret the stress and inconvenience this whole incident has brought you. We remain ready to assist you in resolving this matter in line with our established processes.

Response from GOO GOO HairOct 2, 2026

Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize that you're not satisfied with the hair quality. We want to assure you that all of our hair extensions are made from 100% genuine human hair. We stand behind the quality of our products. We've already reached out to you via email to discuss your concerns further and find a resolution. Please check your email inbox and spam/junk folder, as our message may have been filtered there. We truly want to make this right for you. Please get in touch with us so we can help!

Response from GOO GOO HairSep 30, 2026

Dear Niamh, Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the unsatisfactory experience you had with your recent purchase. Providing smooth service and timely support is always our priority, and we regret that we fell short of your expectations on this occasion. Regarding the partial refund for the shade difference, we want to ensure this is reviewed and resolved for you immediately. Please kindly reach out to our Customer Service Team directly at [email protected] with your order details, and our team will check the status of your refund right away. Thank you again for bringing this to our attention, as your feedback helps us improve our communication and service moving forward.

Response from GOO GOO HairSep 28, 2026

Hallo Sandra, Es tut uns aufrichtig leid, dass Sie mit Ihrer Bestellung unzufrieden waren, und wir entschuldigen uns vielmals für die entstandenen Unannehmlichkeiten. Wir möchten gerne gemeinsam mit Ihnen klären, um welche Bestellung es sich handelt. Könnten Sie uns bitte mitteilen, über welchen Kanal Sie versucht haben, uns zu kontaktieren? Bei der Prüfung unserer E-Mail-Verläufe konnten wir Ihre aktuelle Anfrage leider nicht finden. In unserem System ist lediglich eine Bestellung von Anfang August hinterlegt. Meinen Sie diese Bestellung? Unsere Mitarbeiter haben Sie bereits per E-Mail zu dieser Bestellung kontaktiert. Bitte prüfen Sie regelmäßig Ihren Posteingang, auch den Spam-Ordner, damit Sie unsere Nachrichten nicht verpassen. Sobald wir die korrekte Bestellung identifiziert haben, prüfen wir den Sachverhalt umgehend.

Response from GOO GOO HairSep 16, 2026

Dear Leanne, We are truly sorry for the unsatisfactory experience you had with your purchase, and we completely understand your frustration. Because human hair extensions require specific gentle, sulfate-free care to maintain their original texture, factors like shampoo formulas or washing techniques can sometimes affect how the hair reacts after a wash. We would love to take a look at your specific case, share some helpful care tips, and work with you on a proper solution. Could you please contact our customer support team directly at [email protected] with your order details? Once we receive your email, our support team will inspect your case right away and assist you further to make things right. We look forward to hearing from you!

Response from GOO GOO HairSep 15, 2026

Dear Caroline, Thank you for sharing your feedback, and we are truly sorry for the frustrating experience you’ve had with your micro tip extensions! We completely understand how disappointing this is and want to help resolve it right away. Micro tip and micro link extensions require precise installation and care, and slipping can be influenced by a variety of factors: Sectioning & Hair Ratio: If too little natural hair is pulled into the micro ring relative to the weight of the extension strand, the ring won't hold sufficient grip and can slide out. Product Residue: Oils, silicone, or conditioner applied near the scalp or roots prior to or during installation can make the natural hair strands slippery. Bead Placement & Angle: The angle at which the strand is clamped and the clamping pressure need to be balanced—over-clamping without proper natural hair density inside can sometimes warp the bead and reduce friction. We want to make this right and help you get a secure, beautiful hold. We have already reached out to you via email with further troubleshooting guidance and solutions. Please kindly check your inbox—and be sure to check your spam/junk folder as well, in case our email was redirected there! We look forward to connecting with you directly and resolving this for you as quickly as possible.

Response from GOO GOO HairSep 12, 2026

Dear Jarelys, We are deeply sorry to hear about your experience and completely understand your frustration. We would like to reassure you and our community that all GOO GOO extensions are made from 100% Remy human hair. Because real human hair no longer receives natural oils from the scalp, it requires specific care to stay soft and smooth. Even high-quality human hair can experience severe tangling due to common external factors, such as: Lack of Moisture: Real hair extensions easily become dry and prone to knots without regular leave-in conditioners or hair oils. Product Build-up: Using hair products containing sulfates, alcohol, or heavy silicones can strip the hair's natural moisture barrier. Daily Friction & Sleeping: Friction from clothing, wind, or sleeping with damp or unbraided hair can quickly cause strands to mat and tangle. We take your feedback very seriously and would love the opportunity to look into your specific set and help you restore its condition. Please contact our customer support team directly at [email protected] with your order number and details. Our team is ready to review your order right away and work closely with you to make things right!