GOO GOO Hair Reviews | Read Customer Reviews of googoohair.com

GOO GOO Hair Reviews | Read Customer Reviews of googoohair.com

GOO GOO Hair reviews

Showing 121 reviews with 1 star · Clear filters

Jennifer D.
Sep 14, 2025
I have ordered for a couple of years…
I have ordered for a couple of years and never had to deal with customer service. I did not receive my entire order and email customer service requesting an update. They say 24/7 but that's not true. I am moving in 10 days and will not have my order in time.
Response from GOO GOO HairSep 17, 2025
Dear Jennifer Davis, We sincerely apologize for the inconvenience caused to you. Under normal circumstances, our customer service team will respond to your email within 24 hours. However, on weekends, due to the large number of users inquiring about purchase issues, we may not be able to reply in a timely manner – this is our mistake, and we sincerely apologize to you. Regarding your order, we have cancelled the out-of-stock items in accordance with your special circumstances and requirements. The refund will usually be credited to your payment account within 3 to 5 business days. If you still have any questions afterwards, you are welcome to contact us for consultation at any time. Quality and customer satisfaction are at the core of our brand. Whether it is customer service or out-of-stock issues, we will continuously optimize to provide you with a better user experience. We hope this incident will not affect your trust in us, and we would like to extend our sincere apologies to you again.
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Emma
Sep 6, 2025
Terrible hair extensions
Terrible hair extensions, they came nicely wrapped. However, the hair inside looked spilt from half way up but against my better judgement I decided to have them installed for the benefit of the doubt. BIG MISTAKE! The tapes have not stuck and half of them and coming apart and now I find you can’t get a refund because they’ve been used! Absolute waste of money. So disappointing
Response from GOO GOO HairSep 8, 2025
Dear Emma, We are truly sorry to hear about your extremely disappointing experience with our hair extensions—this is far from the quality and reliability we promise, and we deeply regret the frustration, time, and money you’ve wasted as a result. We completely understand your frustration: receiving extensions that appeared split halfway up was already a letdown, and then having the tapes fail to stick (with half coming apart after installation) only made it worse. We also recognize how upsetting it must be to feel you can’t get a refund after dealing with these issues—that’s not the experience we want any customer to have. While we're currently unable to locate your order details in our system, we're committed to making this right for you. Please contact our customer service team at your earliest convenience so we can provide the quality service you deserve.
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Marla
Aug 15, 2025
Worst hair extensions I have ever had!
Worst hair extensions I have ever had!! These tangle and matt in a few seconds from brushing them! Also shed like crazy, it looks like a hot mess in my office,home and car, hair everywhere! My brush is full of hair every time I brush it! I paid $550 to have these professionally put in plus the cost of the hair. I have ask for a full refund multiple times and no response back what so ever! I can't wait to have these taken out. This is a complete rip off~~~~~!!!!!!!
Response from GOO GOO HairAug 18, 2025
Hello Marla，We sincerely apologize that our product didn't meet your expectations. Goo Goo Hair is made from 100% remy human hair. We take pride in providing our customers with high-quality hair extensions that are sourced ethically and made from genuine human hair. Our hair extensions undergo a rigorous process to ensure that they are of the highest standard. While we're currently unable to locate your order details in our system, we're committed to making this right for you. Please contact our customer care team at your earliest convenience so we can provide the quality service you deserve.
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Alicia M.
Aug 8, 2025
Ordered these last week, never received
***update*** They shipped me a replacement at no additional cost to make it right. Original review Ordered these last week, showed they were out for delivery and never received them. Contacted GooGoo Hair and they refused to help me saying I needed to file a complaint with USPS. Avoid this company at all cost.
Response from GOO GOO HairAug 11, 2025
Hi Alicia Montes, thanks for your kind review. Sorry for the inconvenience and do apologize for the inconvenience caused. This is clearly an issue with USPS. Due to the backlog of packages at some sites, there may be delays in logistics updates, and sometimes there may be issues with trajectory data. Therefore, we have reported the issue to the USPS, and we will keep improving the shipping service. We understand if your trust in us has been shaken, but we earnestly ask for the opportunity to make this right. Please know we are committed to resolving this to your satisfaction, and we will keep you updated every step of the way. Please be assured that we will continue to optimize our products and services to provide you with a better experience.
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Marika T.
Jul 17, 2025
I placed an order in 7/12/2025 today is…
I placed an order in 7/12/2025 today is 07/17/2025 the order has still not been shipped but i did ask for express shipping. I have ordered once before and was very happy but now I am having difficulty reaching customer service so that they can assist me. My birthday is on Sunday and I need the extention.
Response from GOO GOO HairJul 18, 2025
Dear Marika Tigranyan，we are very sorry for the inconvenience caused to you. Regarding the issue with your shipment, we have already dispatched your goods, and we have sent the order number to you via email. As for the problem of the customer service not replying, we apologize again. Our customer service team has proactively contacted you, so please keep an eye out for the email. Please be assured that we will continue to optimize our products and services to provide you with a better experience.
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Nicole
Jul 1, 2025
Sew in Weft falling apart
I had my weft extensions installed on 06/13/2024 within 12 days of the weft being installed the hair was falling out in chunks. Anytime I wash and anytime it is brushed chunks of the hair comes out. The quality of the sew in wefts are junk, all along the weft I am able to feel broke off hair that pokes you. I have worn extensions for over 6 years and decided to give this brand a try and definetly regret my choice. I reached out to customer service with supporting pictures of my complaint and I was drilled about my care of the extension. I replied with the products I use, frequency of washes and even how I style and the temp of the curler I use. I was offered 20% off the purchase of a new weft which is a pretty standard offer that they always give everyone and a $10.00 credit. I am sorry but if you can't back your product and replace it when it is defective why would you ever think I will be a returning customer.
Response from GOO GOO HairJul 4, 2025
Dear Nicole, thanks for your kind review. Sorry that you are not happy with the hair extensions. Our hair extensions are all made of real human hair, so excessive washing is not recommended. The hair extensions can't get nourishment from the scalp, so after a period of use, they will become a little dry and knotted. We recommend using conditioning oil to keep your hair soft and smooth and you could refer to the user manual to care the hair extensions. We want to help you solve the problem and please provide your order information.
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Lauren
Jun 5, 2025
Horrible customer service
I ordered two packs of clip in extensions and was unhappy with hair quality and the color. Trying to return the items has been frustrating- bordering on impossible. I have emailed their customer service 3 separate times over the course of 5 days… have not had a reply.
Response from GOO GOO HairJun 10, 2025
Hi Lauren, thanks for your kind review. Sorry that you are not happy with the shopping experience. Our customer service team replies to emails and messages within 24 hours on workdays. Maybe our responses were stuck in your junk folder. We suggest you check it and provide your order information so we can help you solve the issue asap.
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Jessica L.
Jun 4, 2025
Horrible customer service!
So I ordered clip in extensions a couple of weeks ago and I did not receive what the description on the website that I would receive. I received one 5 clip, two 4 clip, two 2 clip and two 1 clip. I was supposed to receive one 4 clip, two 3 clip, two 2 clip and two 1 clip. I have been going back and forth with customer service and she is basically telling me I’m lying. She says the products are weighed before they’re sent out and she wants me to send a pic of what I received. I have send 6 emails with pictures attached and she keeps telling me there is no pictures attached. I cc my other email in the email as well so I can see the pictures are attached. The website says customer service available 24/7 but I don’t get responses for days. I will Never order from this company again!!!!! Horrible customer service! I’d like my money back.
Response from GOO GOO HairJun 5, 2025
Hi Jessica, thanks for your kind review. Sorry that you are not happy with the shopping experience. Our factory will check the quantity and weight during packaging and delivery, so there is usually no omission. We suggest you double-check the quantity. We reply to emails and messages within 24 hours on workdays. If you don't receive our response, please check your junk folder. Hope you could provide the order information so we can contact you solve the issue asap.
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